Claims Intelligence Newsletter
The Week in P&C, Read for people who run claims
The three claims stories that matter this week, and what they mean for your operation. Every week, in plain English, for claims leaders at carriers, TPAs, and MGAs. Free, a four-minute read, no pitch.
Read by claims and operations leaders across the market. Every take sourced from primary insurance reporting, from AM Best and Insurance Journal to the WCIRB and the Florida OIR.
A PEEK INSIDE
What lands in your inbox
Every issue is three stories from the week in claims, each with VCA’s take and a question worth chewing on. Here’s the most recent one.
CLAIMS INTELLIGENCE · ISSUE #4 · AUGUST 4
- The talent cliff is a workflow problem. When a 15-year adjuster retires, the process shouldn’t retire with them. The take: make good workflow the default, not a product of memory.
- AI exclusions are now a claims-ops problem. The ready carriers produce defensible files as a matter of course, not in a scramble after the dispute lands.
- AI-generated fraud reached the FNOL inbox. When a fake photo looks clean, catching it becomes a process job, not a gut-feel one.
