VCA ClaimsCore is the claims platform, complete on its own, for carriers, MGAs, programs and brokers, TPAs, independent adjusting firms, and captives and self-insureds, and in the Lloyd's market for coverholders, Lloyd's brokers and DCAs. Each add-on handles one job beside it, added when the work calls for it.
Skip the add-ons your work doesn't need and add them later. None is sold without ClaimsCore, and none is needed for ClaimsCore to carry a claim from first notice to close.
The claims platform. It carries every claim from first notice to close, set up by loss type in your own terminology, with assignment, documents, letters, reserves, payments and reporting on the claim. About 60% of its tools are a shared core, used alike by independent adjusting firms, TPAs, and carriers and self‑insureds, with tools for each type of client on top.
Reserves with a full change history, and payments that can be tied to their reserves, with a check that the reserve has the funds for a payment entered against it
Authority limits for each user, with a reserve above an adjuster's limit sent to a chosen approver
Subrogation and salvage recoveries on their own tab, each one tagged to a reserve for reporting
Litigation and defense flags, with the attorneys on a claim attached to it as contacts
A Cat Code in each claim's loss details, and a CAT claim team for surge assignment
Claim volumes, work in progress and cycle times on one dashboard. Set the view to a specific team or client and the figures change to match, down to the users and statuses behind them.
In the typical package for: Carriers · MGAs and Programs · TPAs · Independent Adjusters and Adjusting Firms · Captives and Self-Insureds · Syndicates and Managing Agents · Coverholders · Delegated Claims Administrators (DCAs)
Payments issued from the claim. Through VCA's partnership with Vitesse, a payment approved in VCA is issued without re-keying payment details between systems.
In the typical package for: Carriers · MGAs and Programs · TPAs · Law Firms · Coverholders · Delegated Claims Administrators (DCAs)
XactAnalysis and Symbility (CoreLogic) for assignments from the estimating networks, Hover for roof and exterior measurements, Encircle for field documentation, and Intuit QuickBooks, Sage and Bill.com for service invoices, plus VCA's API framework for policy systems, partners and finance.
Which way data moves around VCA ClaimsCore. Each name opens its own page.
WHY VCA
Three Reasons That Hold Under Every Add-On
Two decades of claims logic are built into VCA, learned one file at a time from the people who work them. No new entrant starts with that, and no AI model can infer it. The platform has been rebuilt on a modern database and codebase, so the claims depth VCA has built now runs on data clean enough for AI to be useful inside the claim, with a person in charge.
Depth of Claims ExpertiseBuilt from the claim up, by an adjuster, for the people who work the claim, core and add‑ons alike. VCA knows the work and the jobs in it, not just the software.Why VCA →
Speed of ImplementationDiscovery comes first on every deployment. Carriers plan on the Carrier License, 12 weeks to 6 months. An Enterprise License runs 8 to 16 weeks, and on a Standard License ClaimsCore goes live in 3 to 4 weeks. A multi‑year core replacement is a different purchase.How Implementation Works →
Capital EfficiencyYou buy ClaimsCore and only the add‑ons your work needs, at a fraction of the cost of a core replacement. A client running only ClaimsCore is never at a disadvantage.What a Quote Itemizes →
Questions About the Platform
What does VCA Software offer?
VCA Software offers VCA ClaimsCore, a claims management platform for property and casualty operations that is complete on its own. Add-ons extend it: InsuredConnect, PolicyConnect, ClientPortal, DataBridge, VCA Insights, ClaimsPay, LloydsConnect and ClaimsAI, which works inside the claim. Named integrations and VCA's API framework connect VCA to the systems around it.
Who does the implementation work, VCA or us?
Both, in different parts. VCA runs discovery, configuration, data migration and training, starting with a workflow assessment of how your team works. Before user training, VCA reviews the account, and you choose what your team is trained on. File handlers typically need 30 to 60 minutes of training.
How does claims data move in and out of VCA?
PolicyConnect brings policy data in from your policy administration system. DataBridge sends your claims data one way, out to your own data warehouse, on a schedule you set. VCA's API framework carries policy-system, partner and finance connectivity: it can link claim transactions to your ERP or general ledger. For the end of an agreement, ask in the review for the format, the timeline and the cost of returning your claims data, in writing.
Bring us a claim where the promise was hard to keep
Bring the lines you handle, the clients you report to and the systems on either side, and we'll show you ClaimsCore with the add-ons that fit.
