CLAIMS MANAGEMENT SOFTWARE
Software that works the way claims work
Insurance is a promise to the policyholder. Claims is where the promise is kept. Everyone who touches a claim is fulfilling the promise.
Claims software built around the work. Intelligence built into the workflow. ClaimsAI arrives by the end of 2026.
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Insurance is a promise to the policyholder. Claims is where the promise is kept.
Everyone who touches a claim is fulfilling the promise.
VCA is built from the claim up so each of them can.
Domestic Market
Lloyd's Market
Lloyd's-market reporting is graded, audited, and evidenced with data. A platform that clears it has no trouble with a carrier's audit, an MGA's capacity report, or a TPA client's monthly review.
VCA CLAIMSCORE
VCA Software helps you make good on that promise.
- VCA ClaimsCoreWhere every claim is worked. Add ClaimsAI and it works inside the claim.
- InsuredConnectPolicyholder self-service
- PolicyConnectPolicy detail on the claim
- DataBridgeData to your warehouse
- ClientPortalClients see their claims
- ClaimsPayIssues payments from the claim
- VCA InsightsAnalytics across the book
- LloydsConnectBordereaux from the claim
ClaimsCore is complete on its own. Each add-on joins it when the work needs it. ClaimsAI arrives by the end of 2026.
NAMED PROOF
Who Runs Claims on VCA
Named clients, each in its own seat. Several client relationships have run longer than ten years. All Case Studies →
- TPAPIBRuns its claims on VCA
- Program BusinessAccelerant, Hadron and Thomas MillerRun program business on VCA
- CarrierTWICORuns its claims on VCA
- Self-InsuredTELUSRuns its claims on VCA
ADJUSTING FIRM
A horse is not a generic loss
A specialty adjusting firm. Livestock and animal insurance claims, worked for carriers directly.
BROKERAGE
Two Very Different Claims Jobs, One Platform
Western Financial Group. Delegated claims authority programs and a claims advocacy team, across Canada.
CARRIER
Build it, or configure one that already covers the line
Western Surety. A surety carrier that weighed building a claims system for bonds against configuring one.
LLOYD'S DCA
London Reporting, Without the Rework
A UK-market DCA. Delegated claims administration in the UK market, with bordereaux and monthly reporting into London.
“With VCA, we're able to show our partners exactly what's happening, when it's happening.”
“VCA gives us a configurable platform that fits how our claims teams already work, while helping us keep complex delegated authority programs organized, transparent, and easier to manage as they grow.”
IMPLEMENTATION
Live in Weeks, Not Years
We learn your operation before your team learns VCA. We map how your claims arrive, who handles them, where authority sits and what you report. Then we configure ClaimsCore to match, so your team works in a process it already knows.
- Standard LicenseConfigured to your workflows: proven defaults, set to how your team already handles a claim, for an operation that already works close to those defaults.
Live in 3 to 4 weeks
- Enterprise LicenseCustomizable: integrations, migrated claim history and multi-program structures, with each party's view ready on day one.
Live in 8 to 16 weeks
- Carrier LicenseCustomizable: claims first, beside the policy and finance systems you keep, with the integrations and claim history a carrier book brings.
Live in 12 weeks to 6 months
WHY VCA
Depth, Speed and Capital Efficiency
Vendors who build suites go wide in software. VCA goes deep in claims.
- Depth of Claims ExpertiseBuilt from the claim up, by an adjuster, for the people who work the claim.
- Speed of ImplementationLive in weeks, not years, because VCA sticks to the essentials of claims. Discovery still comes first.
- Capital EfficiencyThe claims layer beside the systems you already run, at a fraction of the cost of a core replacement.
Questions Buyers Ask About Claims Management Software
Who is VCA Software built for?
Anyone who handles a claim or answers for one, in two markets. In the domestic market, VCA serves independent adjusters and adjusting firms, TPAs, MGAs, programs and brokers, carriers, captives and self-insureds, public entities and government, and law firms. In the Lloyd's market, it serves delegated claims administrators (DCAs), coverholders, Lloyd's brokers, and syndicates and their managing agents (MAs).
Which lines of business does VCA support?
Every property and casualty line: personal and commercial lines, casualty, property, specialty, in-house programs, and subscription and individual-risk market business. Not workers' compensation or health benefits claims.
What is VCA ClaimsCore?
VCA ClaimsCore is the claims platform, complete on its own: intake, assignment, handling, payments, reporting, and the audit trail, on one claim from first notice to close. Modules such as InsuredConnect, PolicyConnect, ClientPortal, DataBridge, VCA Insights, ClaimsPay, LloydsConnect, and ClaimsAI are added to it. No module is sold without ClaimsCore, and a client running ClaimsCore alone is never at a disadvantage.
Does VCA take on claims work itself?
No. VCA makes claims management software and only claims management software. It has no adjusting arm, no TPA division and no claims services business. Being a pure claims company, with no services arm competing with the people it serves, lets VCA stay on their side of the table.
What is ClaimsAI?
ClaimsAI is VCA's AI capability set, built to work inside the claim. It reads and summarizes the documents adjusters already upload, helps structure first notice of loss, answers questions about a claim, and checks each claim against its own authority limits and diary dates. It works inside the claim and hands every judgment back to a person. ClaimsAI arrives by the end of 2026.
Who is Vicky?
Vicky is VCA's guide, powered by ClaimsAI: the voice that explains how the product works, in webinars and onboarding, and how you work with ClaimsAI inside the claim. She never decides a claim, sets a reserve, approves an action, or authorizes a payment. ClaimsAI arrives by the end of 2026.
How long does implementation take?
Weeks, not years. There are three deployment bands, named by license. A Standard License, configured to your workflows, goes live in 3 to 4 weeks. An Enterprise License, with integrations and migrated claim history, runs 8 to 16 weeks. A Carrier License runs 12 weeks to 6 months.
Does VCA produce Lloyd's bordereaux natively?
Yes. Bordereau reporting is native to the platform. You set up the Unique Market Reference once and bordereaux auto-populate per claim, for both individual-risk and subscription market business. VCA serves the DCA and coverholder side of the Lloyd's market; what a managing agent gets from it is oversight evidence, in the form Principle 4 asks for.
Does VCA replace our ERP or policy administration system?
No. It posts clean, insurance-ready financials to your ERP or general ledger through an API, and PolicyConnect brings policy detail onto the claim without the data living in two places.
Bring us a claim where the promise was hard to keep
Tell us how it moved through your operation, and we'll show you where VCA would have caught it.
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