VCA Software

Take Control With VCA's TPA Claims Management Software

Tracking claim financials can be a major headache for TPAs – but with our TPA claims management software, it’s a breeze. We’ve customized our system to help you manage payments, reserves, authority limits and custom reporting for every client with precision and accuracy. With VCA, third-party administrators can reduce their costs, speed up claim cycle times and deliver superior experiences for both policyholders and carriers.

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Lloyds
Bill.com
XactAnalysis
Encricle
Hover
Office-365
Intuit
Send-Grid
Core-Logic

Easier Reporting

Access the metrics, analytics and reporting functions you need to keep your clients informed. Our Lloyds bordereau reporting capabilities are unmatched in the industry.

Better Outcomes

By leveraging time-saving functions, TPAs can resolve claims faster and avoid escalation, enhancing both policyholder and insurer satisfaction.

Greater Profitability

With less manual processing required, TPAs can boost productivity and compete more effectively, setting the stage for more profitable business.

Build Your Dream TPA Claims Management Software

Compete more effectively with VCA’s ClaimsCore, an efficient, robust and highly customizable claims engine.

Then, add the additional features you need, choosing from our mix and match suite of modules. Many TPAs choose to enhance their ClaimsCore by adding the ClaimPay, InsuredConnect and VCAInsights modules to their VCA platform.

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Key Features

Compliance Rules

Easily track authority protocols and reporting requirements.

Indemnity & Reserve Categories

Tailor expense tracking by client at a granular level.

Digital Payments

Add ClaimPay so you can deliver money in minutes, accelerating time-to-close.

Time-Saving Features

Auto-dialing, rapid search, auto emailing and address mapping support a streamlined, faster workflow.

Same-Day Bordereau Reports

Manage Lloyd’s bordereau reports in minutes rather than days, without manual manipulation, and with an “as of” date option.

Transactional Reserve History

Know exactly when money moved, and from which fund account.

Eliminate Your Biggest TPA Headaches

Client Processes
Establish a profile for each client so that rates, protocols and standards are visible and accessible on their claims.
assign multiple parties a percentage of risk
Claimant Communication
Keep claimant informed of your progress and enhance policyholder satisfaction using our unique InsuredConnect app.
Process Inefficiencies
Handle CAT events with ease using automated claims assignment and acknowledgement processes.
integrated with top adjusting tools
Data Entry
Integrate VCA with other frequently-used systems, eliminating manual and redundant workarounds.
integrated with top adjusting tools
High Operational Costs
Reporting can be time-intensive but not with VCA’s unique Lloyds bordereau reports and on-the-fly analytics.
integrated with top adjusting tools
Quality Control
Ensure that adjusters are meeting expectations with built-in quality and compliance tools.
integrated with top adjusting tools

Advantages of VCA Software for TPAs

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Cost Effective

VCA offers proven ROI for third-party adjusting firms of all sizes.
integrated with top adjusting tools

Plug & Play

Seamlessly integrate your TPA claims management software with other platforms.

Intuitive

Your file handlers can learn VCA within 30 minutes, no formal training required!
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Customizable

Tailor VCA’s workflows and fields to support your business processes.
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Mobile

Complete tasks, access files and run reports anywhere, anytime.
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Scalable

VCA grows with you, enabling you to access additional functions when you need them.

Hear What Others Say...

"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”


Robert
RobertPresident, TPA Firm
"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”
David
DavidChief Information Officer, TPA Firm
"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”
Robert
RobertPresident, TPA Firm
"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”
David
DavidChief Information Officer, TPA Firm
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How VCA Claims Management Software Works

1

Claim Initiation

Claimants report claims through the channels specified by the insurer.

2

Assignment

Leverage automated assignment and acknowledgement to rapidly and efficiently launch each claim.

3

Communication

Invite claimants to use the InsuredConnect app to track claim progress and communicate in their preferred channel.

4

Investigation

Investigate and Resolve the Claim. Access the portal anywhere, anytime to add notes, capture photos, update claims status, log time and more.

5

Settlement

Pay Claimant. Payments are automatically processed for approved claims. Digital payments can be settled in as little as 15 seconds.

6

Closure

Report Outcome. Leverage interactive dashboards and analytics to simplify reporting and automate Lloyd’s mandated reporting and calculations.

VCA Claims Management Software Case Studies

Peninsula Insurance Bureau (PIB)

In a fast-moving environment, we needed flexibility, VCA enabled us to serve clients with unique requirements while keeping everything organized, auditable, and efficient.

Problem

  • Manual Work Created Bottlenecks
  • Requirements Compounded Complexity
  • Rigid Systems Limited Growth
  • Growing Remote Workforce Needed Centralization

Solution

  • All-in-One Claims Environment: VCA centralized claims, documents, and financials, eliminating the need for multiple systems or manual file handoffs.
  • Custom Workflows & Reporting: VCA enabled PIB to build client-specific templates, compliance workflows, and custom data fields without rigid constraints.

Result

  • 40% Time Savings Through Automation
  • Streamlined Disaster Response
  • Claims at Scale
  • Financial Precision & Compliance
  • 100% Remote Operations, 100% Confidence
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Trailblazers Insurance

Most systems claim to customize. VCA actually delivers—and they don’t nickel and dime you.

Problem

Neil Salters needed a flexible, easy-to-use claims platform that could adapt across multiple organizations and use cases, without costly, time-consuming customizations or complex onboarding.

Result

  • 4 organizations standardized on VCA
  • Mission-critical customizations delivered fast
  • 20-minute ramp-up for new hires
  • Seamless reporting across claims operations
  • Trusted. Tailored. Proven.
  • Long-term vendor trust built on performance
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Synergy Adjusting

VCA Software didn’t just provide a platform—they became a strategic partner. Their ability to listen, customize, and adapt to our complex workflows has been instrumental in our success.

Problem

As Synergy grew, disjointed systems and manual processes made it harder to manage rising claim volumes efficiently and maintain real-time visibility.

Solution

Instead of a complete system overhaul, Synergy turned to VCA Software as an essential component of its broader technology ecosystem. VCA’s API-first approach seamlessly integrated with Synergy’s existing tech stack, eliminating inefficiencies while improving collaboration and automation. This allowed Synergy to remain flexible and vendor-agnostic, ensuring the best possible claims experience for clients.

Result

  • Seamless System Connectivity
  • Automated Financial & Claims Processes
  • Role-Based Portals for Transparency
  • Customizable Workflows
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Vanguard Claims

VCA didn’t just provide a product—they became a partner willing to listen, learn, and adapt. They embraced the reality that understanding Lloyd’s complexities requires more than theory; it demands innovation and a commitment to continuous improvement.

Problem

As Vanguard grew, their claims system struggled to manage complex Lloyd’s contracts requiring advanced customization and compliance handling.

Solution

  • Customized Platform for Tailored Workflows
  • Centralized Data for Seamless Management
  • Real-Time Insights with Client Portal
  • Iterative Collaboration for Strategic Alignment

Result

  • 40% REDUCTION IN MANUAL DATA HANDLING
  • Client Trust Built on Transparency
  • Scalable Platform for Future Growth
  • Improved Compliance
  • Data-Driven Decision-Making
Learn More

Frequently Asked Questions

Yes! The VCA platform supports pre-built integrations. This results in a faster and more accurate workflow by reducing manual processing.

Yes! The VCA platform provides support for mandated Lloyd’s reporting and calculations. TPAs can save many hours every month by using this feature. Download this Solution Brief and read this Case Study to learn more.

We understand that data security is a serious matter. We offer PCI-compliant data protection and SOC II compliance, as well as real-time security monitoring and proactive threat assessments.
Yes! VCA is a cloud-based platform. This allows you to access it anywhere, anytime using the mobile app, which is ideal for field adjusters and remote workers.
Not hard at all! VCA offers an intuitive workflow that claims professionals of all skill levels can learn quickly. The interactive management dashboards also make it easy to use.

Still have questions?

Can’t find the answer you were looking for? Please reach out to our friendly team.

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