DOMESTIC MARKET · FOR LAW FIRMS
Claims Software for Law Firms Handling Claims for Clients
Your firm handles claims on its clients' behalf, and each client expects them worked to its own instructions, with counsel and costs on the record. VCA ClaimsCore sets each client up once and carries its rules into every claim your team opens.
Every property and casualty line. Not workers' compensation or health benefits. Handling Lloyd's claims for clients? VCA for the Lloyd's Market →
A TYPICAL LAW FIRM PACKAGE
ClaimsCore, and What a Law Firm Adds to It
Your clients' claims run on ClaimsCore. A typical law firm package adds ClaimsPay for payments: through VCA's partnership with Vitesse, a payment approved in VCA is issued without re-keying payment details between systems. ClientPortal is added when a client wants its own login to its claims.
Typical for Law FirmsClaimsAI: Works Inside the Core for Every SeatNot Typical for This Seat
- VCA ClaimsCoreWhere every claim is workedClaimsAI™Works inside the claim, on the core.
- ClaimsPayIssues payments from the claim
- InsuredConnectNot typical for this seat
- PolicyConnectNot typical for this seat
- DataBridgeNot typical for this seat
- ClientPortalNot typical for this seat
- VCA InsightsNot typical for this seat
- LloydsConnectNot typical for this seat
ClaimsCore is complete on its own. Each add-on joins it when the work needs it.
Not Typical for This Seat
ON THE CLAIMS YOU HANDLE FOR CLIENTS
- Attorneys on the ClaimDefense counsel and other attorneys attached as contacts, and payments to them recorded on the claim.
- Client ViewWith ClientPortal, a branded login to the claims that concern each client.
ADD-ON: CLAIMSAI
ClaimsAI by VCA, Inside the Claim
ClaimsAI by VCA works inside one claim at a time, with four capabilities: Documents, Chat, Standing Checks and First Notice. It reads what is on the claim, summarizes what matters and drafts for review. It never sets a reserve, approves a payment or decides a claim.
ClaimsAI does not update anything in the claim. What it drafts reaches the claim only when a person copies it there. How ClaimsAI Works →
How Implementation Works →How Pricing Works →Security and SOC Reports →
THE PROBLEM IT SOLVES
A firm that handles claims for clients carries two sets of obligations at once: the instructions each client gives it, and the record any claims operation has to keep. When each client's claims live in their own folders and spreadsheets, both are hard to show on demand.
CLAIMS HANDLED FOR CLIENTS
Each Client on Its Own Terms
A firm that handles claims on its clients' behalf runs them on VCA ClaimsCore, set up for each client it serves.
Each client is set up once with its own workflows and reporting, and authority limits are set for each user.
Client B profile
- General Details
- Internal Reps
- Contracts
- SLAs
- Billing Tiers
- Auto Reminders
- Disbursements
- Portal Usage
Every claim handled for the client carries its rates, protocols and instructional documents.
- Litigated Claims, FlaggedThe Litigation and Defence flags, as ClaimsCore labels them, mark the claims that need special handling.
- Each Client Kept to Its OwnOne client's claims can't be seen in another client's views or reports.
- Every Action on the RecordPermissions go down to individual statuses and actions, with a record of who did what and when.
Reserves, payments, time and expense sit on the same claim, and each reserve revision records the reason, the date and who made it. Everything ClaimsCore Does →
YOUR CLIENTS' VIEW
What Your Clients See, and What Stays with You
ClientPortal, an add-on to VCA ClaimsCore, gives each client a branded login to the claims your firm handles for it, read from the same claim your team works.
YOUR VCA ACCOUNT
The Claim Your Team Works
- Claim Details and Status
- Financials and Reserve History
- Notes
- Documents and Reports
- Notes Marked Internal
- Time Log
YOUR CLIENT'S VIEW
The Same Claim, as You Set It
- Claim Details and Status
- Financials, with Reserve History If You Turn It On
- Notes You Share
- Documents and Reports You Release
- Notes Marked InternalStays with You
- Time Log, with Its Tab OffStays with You
HOW ACCESS IS SET
- All the Client's Claims
- Only Claims They're On
- Tabs Set Once for All
WHY VCA
Why Law Firms Choose VCA
The case is the same one any claims operation weighs: whether the vendor knows the work, how soon the claims run on it, and how much else has to change.
- Depth of Claims ExpertiseBuilt from the claim up, by an adjuster, for the people who work the claim. VCA has been building claims software for more than 20 years.Why VCA →
- Speed of ImplementationDiscovery comes first, so nothing is configured until your clients' instructions are understood. Then the claims run on VCA in weeks.
- Capital EfficiencyThe claims layer goes in beside the systems your firm already runs, and service invoices can go on to Intuit QuickBooks, Sage or Bill.com.
Questions Law Firms Ask
Can a law firm run the claims it handles for clients on VCA?
Yes. A law firm that handles claims on its clients' behalf runs them on VCA ClaimsCore: each client set up with its own profile, workflows and reporting, every claim handled for that client carrying its rules, and authority limits set for each user.
How does VCA record litigated claims?
In VCA ClaimsCore, Litigation and defense flags mark the claims that need special handling and make them searchable. Defense counsel and other attorneys are attached to the claim as contacts, and payments to attorneys are recorded on the claim.
Can a law firm run its workers' compensation claims on VCA?
No. VCA supports every property and casualty line of business, and not workers' compensation or health benefits claims.
Can one client see another client's claims?
No. On VCA, one client's claims can't be seen in another client's views or reports.
Can our clients see the claims we handle for them?
Yes, with ClientPortal, an add-on to VCA ClaimsCore. Each client gets a branded login to the claims that concern it, and each of its people sees only the claims you open to them: all of the client's claims or only the claims they are the rep on. Which tabs show is set once for the whole portal. Notes marked Internal stay off the portal, the Time Log tab can be kept off it, and a document or report shows there only when it is flagged for it.
Does VCA keep a record of who did what on each claim?
Yes. VCA ClaimsCore sets permissions down to individual statuses and actions and keeps a record of who did what and when. Notes and documents are timestamped on the claim, and email sent from the claim is logged to it.
How long does it take a law firm to go live on VCA?
Every implementation starts with discovery: VCA maps how your claims actually move, including each client's authority levels and reporting obligations, before anything is configured. A Standard License deployment configured to your workflows is live in 3 to 4 weeks, and an Enterprise License deployment, with integrations or migrated claim history, takes 8 to 16 weeks. Your band is scoped at quote.
Show us the claims your firm handles for clients
Bring one client's instructions and the claims you handle under them, and we'll show you that client set up and one of its claims worked on VCA.
Request a Demo