Carrier
Western Surety CompanyNamed Client
How a Canadian Surety Carrier Transformed Its Claims Technology
OUTCOME
They found what they were looking for in VCA Software.
CASE STUDIES
Who Runs Claims on VCA
Eight claims operations on VCA ClaimsCore, each labeled by its seat, from an adjusting firm and two TPAs to a surety carrier and three Lloyd's DCAs. Every story reads in full on its own page, with a two-page PDF to send on.
THE STORIES
Find a Seat Like Yours
Each card names the seat, the client (or says the story is anonymized), and what changed. A figure appears where the client's own record publishes one; otherwise the card states the outcome in words.
Domestic Market
Carriers, brokerages, TPAs, adjusting firms and self-insureds
TPA
Peninsula Insurance Bureau (PIB)Named Client
How PIB Transformed from a Regional Adjuster to a Leading TPA with VCA Software
40%
Time Savings Through Automation
TPA
Unity ClaimsNamed Client
Doing More Work in Less Time: How an IA Discovered Greater Efficiency with VCA
45 to 10 minutes
Slashing a 45-Minute Process to 10 Minutes
Adjusting Firm
Independent Adjusters Inc.Named Client
Independent Adjusters Inc
1,854+
From 1,100 claims to 1,854+ in one year
Self-Insured
A national transportation and logistics groupAnonymized
Motor Carrier with Internal Claims Handling Team: How a National Transportation Group Turns High-Volume Claims Into Actionable Data
OUTCOME
The company recently renewed the partnership.
Self-Insured
A national telecommunications companyAnonymized
How a Self-Insured Telecom Replaced a Legacy Claims System to Prevent Total Failure
OUTCOME
Fortunately, the VCA Software implementation only took about three months from start to finish.
Lloyd's Market
Delegated claims administrators reporting into London
Lloyd's DCA
Synergy AdjustingNamed Client
Scaling Smart: How Synergy Adjusting Optimizes Claims Management with VCA
50%
Real-time insights empowered Synergy to reduce reporting time by 50%, enabling more informed decision-making.
Lloyd's DCA
Vanguard ClaimsNamed Client
Leading the Lloyd’s Market: Vanguard’s Journey with VCA
40%
Reduction in Manual Data Handling
HOW THESE STORIES ARE SOURCED
Named Where the Client Named Itself
Each named client is named in its own approved case study, and each story is published in the words the client approved.
Two stories are anonymized, as approved: the national transportation group and the self-insured telecom.
WHAT EVERY STORY PAGE CARRIES
The whole story. It runs at the length it would in a download, and the approved PDF is one click away.
The approved text. Each story is the case study as the client approved it, word for word.
The figure, or a plain line in its place. Where no figure is published, the story says so where the number would have gone.
THE REST OF THE RECORD
What Else Is Worth Checking
Three pages that carry what a case study cannot: the operations the platform is built for, how an implementation runs, and what to ask every vendor on your shortlist.
Operations VCA Is Built For
A section for each operation VCA ClaimsCore serves, in both markets, from carriers and the Lloyd's delegated authority chain to TPAs and adjusting firms.
Who We Serve →
How a Go-Live Runs
Discovery comes first: how your claims actually move, before anything is configured. Then configuration, data migration, training, and go-live.
Implementation →
Questions for Every Vendor
What to put to each vendor in writing, including the questions about proof. It is vendor neutral until the closing section.
The Buying Guide →
Questions About These Case Studies
Do I have to fill in a form to read these?
No. Each of the eight stories reads in full at its own address, with no form and no email address asked for, and each says where its material came from.
Can I send one of these to a colleague?
Yes. Every story has a two-page PDF version, linked from its card on this page and from the top and foot of its own page. The PDF carries the same figure, the same source and the same quote as the page, and nothing the page does not.
Which of these is closest to my operation?
Start from the seat label on each card, or the filter above the cards. Carriers, specialty lines especially: Western Surety. MGAs, programs and brokerages running delegated authority: Western Financial Group. TPAs and claims managers working for clients: PIB, and Unity Claims, which manages fleet and hire-car claims in Australia. Adjusting firms: the specialty livestock firm. Self-insured organizations and captives: the national transportation group and the self-insured organization. Delegated claims administrators (DCAs) reporting into Lloyd's: the UK-market DCA, Synergy Adjusting and Vanguard Claims.
What if my operation is not one of these?
Start with who we serve. VCA also serves law firms that handle claims for clients, public entities and government claims operations, and, in the Lloyd's market, coverholders, Lloyd's brokers and managing agents. Each has its own page. Then bring your own operation to a conversation with VCA.
Bring us a claim where the promise was hard to keep
Take any line from these eight stories into a working session, and see it on one claim rather than on a slide.
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