Adjusting Firm
A specialty adjusting firmAnonymized
A horse is not a generic loss
OUTCOME
Brokers and agents check claim status themselves, and every animal claim has its own Livestock tab.
CASE STUDIES
Who Runs Claims on VCA
Ten claims operations on VCA ClaimsCore, each labeled by its seat, from an adjusting firm and two TPAs to a surety carrier and three Lloyd's DCAs. Every story reads in full on its own page, with a two-page PDF to send on.
THE STORIES
Find a Seat Like Yours
Each card names the seat, the client (or says the story is anonymized), and what changed. A figure appears where the client's own record publishes one; otherwise the card states the outcome in words.
Domestic Market
Adjusting firms, TPAs, brokerages, carriers and self-insureds
TPA
Peninsula Insurance Bureau (PIB)Named Client
From Field Adjusting to a Full-Service TPA
40%
Less administrative work, with manual memos and billing automated.
TPA
Unity ClaimsNamed Client
The Administrative Time Hiding in Every Claim
45 to 10 minutes
Time to process a claim for a fleet client, before and after.
Brokerage
Western Financial GroupNamed Client
Two Very Different Claims Jobs, One Platform
OUTCOME
Both jobs run on VCA ClaimsCore, and the group expanded its use of VCA in 2026.
Carrier
Western SuretyNamed Client
Build it, or configure one that already covers the line
OUTCOME
It configured a platform instead of building one.
Self-Insured
A national transportation groupAnonymized
High-Volume Claims, Turned Into Actionable Data
OUTCOME
Its team led transportation fields that VCA then rolled out across its wider client base.
Self-Insured
A self-insured organizationAnonymized
The system worked. Nobody could fix it
OUTCOME
It replaced the homegrown system with a platform its own team can configure.
Lloyd's Market
Delegated claims administrators reporting into London
Lloyd's DCA
A UK-market DCAAnonymized
London Reporting, Without the Rework
76 hours
A month saved on reporting at one Lloyd's DCA.
Lloyd's DCA
Synergy AdjustingNamed Client
Growth That Feels Like Momentum
50%
Less reporting time, and a five-year renewal.
Lloyd's DCA
Vanguard ClaimsNamed Client
Lloyd's Contracts, Without the Manual Data Work
40%
Less manual data handling, after a 36,000-file migration.
HOW THESE STORIES ARE SOURCED
Named Where the Client Named Itself
Each named client is named for what its own public reference covers: its own case study, a renewal release or an expansion release.
Four stories are anonymized: the UK-market DCA, the specialty adjusting firm, the national transportation group and the self-insured organization. Each stays specific about the operation, which is the part you need to tell whether a story is yours, and leaves out anything that would point to the client.
WHAT EVERY STORY PAGE CARRIES
The whole story. It runs at the length it would in a download, and a two-page PDF of it is one click away.
The source. Each page names what its material came from.
The figure, or a plain line in its place. Where no figure is published, the story says so where the number would have gone.
THE REST OF THE RECORD
What Else Is Worth Checking
Three pages that carry what a case study cannot: the operations the platform is built for, how an implementation runs, and what to ask every vendor on your shortlist.
Operations VCA Is Built For
A section for each operation VCA ClaimsCore serves, in both markets, from adjusting firms and TPAs to carriers and the Lloyd's delegated authority chain.
Who We Serve →
How a Go-Live Runs
Discovery comes first: how your claims actually move, before anything is configured. Then configuration, data migration, training, and go-live.
Implementation →
Questions for Every Vendor
What to put to each vendor in writing, including the questions about proof. It is vendor neutral until the closing section.
The Buying Guide →
Questions About These Case Studies
Do I have to fill in a form to read these?
No. Each of the ten stories reads in full at its own address, with no form and no email address asked for, and each says where its material came from.
Can I send one of these to a colleague?
Yes. Every story has a two-page PDF version, linked from its card on this page and from the top and foot of its own page. The PDF carries the same figure, the same source and the same quote as the page, and nothing the page does not.
Which of these is closest to my operation?
Start from the seat label on each card, or the filter above the cards. Adjusting firms: the specialty livestock firm. TPAs and claims managers working for clients: PIB, and Unity Claims, which manages fleet and hire-car claims in Australia. MGAs, programs and brokerages running delegated authority: Western Financial Group. Carriers, specialty lines especially: Western Surety. Self-insured organizations and captives: the national transportation group and the self-insured organization. Delegated claims administrators (DCAs) reporting into Lloyd's: the UK-market DCA, Synergy Adjusting and Vanguard Claims.
What if my operation is not one of these?
Start with who we serve. VCA also serves law firms that handle claims for clients, public entities and government claims operations, and, in the Lloyd's market, coverholders, Lloyd's brokers and managing agents. Each has its own page. Then bring your own operation to a conversation with VCA.
Bring us a claim where the promise was hard to keep
Take any line from these ten stories into a working session, and see it on one claim rather than on a slide.
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