LLOYD'S DCA · LLOYD'S MARKET
Growth That Feels Like Momentum
A claims administrator working Lloyd's delegated authority programs took on more claims and more programs without the coordination falling behind, by making VCA the connected center of the tools and partners it already used.
AT A GLANCE
THE CLIENT, NAMED
Synergy Adjusting, claims administration and adjusting for Lloyd's
THE SEAT
FIGURE PUBLISHED
THE OPERATION
Many Programs, Many Partners
Synergy Adjusting provides claims adjusters and third-party administration to Lloyd's of London, specializing in delegated authority programs and complex claims for insurers, MGAs and reinsurers.
Growth brings complexity in this seat. Every new program arrives with its own Lloyd's contract and reporting demands, and every new partner adds a system the claim has to move through.
Synergy chose to stay vendor-agnostic, picking the right tool for each client rather than forcing every client into one, which made the connections between those tools the thing to get right.
Tools That Did Not Talk
Coordinating across legacy tools and vendor systems was creating friction as volume grew.
Clients Asking for Status
Insurers and MGAs expected more transparency, and updating them by hand slowed everyone down.
Work That Took the Day
Reserve and payment tasks and compliance reporting ran by hand, with the errors that hand work brings.
WHAT CHANGED
VCA as the Connected Center
Synergy did not overhaul its systems. It made VCA the component the rest of its technology connects to, so it could keep choosing the right fit for each client.
THE ARC OF THE STORY
- The ConditionDisjointed systems and manual processes, with claim volume and the number of programs both growing.
- The ChangeAPI connections between Synergy's own tools and its partners' systems, a role-based client portal, and workflows configured for delegated authority and multi-carrier claims under Lloyd's contracts.
- What It LeftPayments, reserves and reporting automated, and insurers, reinsurers and MGAs following their claims in the portal instead of asking for them.
LloydsConnect produces the Lloyd's report set from the claim record. LloydsConnect →
THE RESULT ON THE RECORD
What the Record Shows
Two results sit on the record: a figure the case study gives for Synergy's reporting, and the term Synergy signed next.
THE FIGURE
Synergy Adjusting reduced its reporting time by 50%.
From the Synergy Adjusting case study, under compliance and Lloyd's reporting.
Workflows aligned with the way our team actually operates, making growth feel like momentum, not burden.
The Second Result: Five More Years
After years of working together, Synergy renewed the partnership for another five years.
INSIDE VCA CLAIMSCORE
What Synergy Runs on the Claim
The case study names three parts of the platform Synergy set up, with VCA as the center the rest of its tools connect to.
- A Portal for Insurers and MGAsA role-based client portal, where insurers, reinsurers and MGAs follow their claims instead of asking for them.
- Lloyd's Reporting From the ClaimPayments, reserves and compliance reporting automated, with the Lloyd's report set produced from the claim record.
- Workflows for Delegated AuthorityWorkflows configured for delegated authority and multi-carrier claims under Lloyd's contracts.
HOW THIS STORY IS PUBLISHED
Named, Because Synergy Named Itself
Synergy Adjusting is named on this page because its own case study names the firm and quotes its vice president of operations and innovation. The page uses the name for the work that case study covers.
The figure is the case study's, in its words. It does not say how many hours that was or across how many programs, so this page does not either.
WHAT THE SOURCE DOES NOT SAY
No claim volume, headcount, implementation duration or program count. The modules on the record are the ones the case study describes: a client portal and Lloyd's reporting.
How long a deployment takes depends on its band, and every band starts with discovery.
TAKE THIS STORY WITH YOU
The same story on two pages, ready to forward or print.
Questions About Growth Across Lloyd's Programs
What did Synergy Adjusting need from a claims system?
Synergy Adjusting provides claims administration and adjusting for Lloyd's, specializing in delegated authority programs and complex claims. Every new program arrives with its own Lloyd's contract and reporting demands, and every new partner adds a system the claim has to move through. Coordinating across legacy tools and vendor systems was creating friction as volume grew, insurers and MGAs expected more transparency, and reserve and payment tasks and compliance reporting ran by hand.
What does Synergy Adjusting run on VCA?
Synergy made VCA the component the rest of its technology connects to, so it could keep choosing the right fit for each client. The case study names three parts of the platform Synergy set up: a role-based client portal, where insurers, reinsurers and MGAs follow their claims instead of asking for them; payments, reserves and compliance reporting automated, with the Lloyd's report set produced from the claim record; and workflows configured for delegated authority and multi-carrier claims under Lloyd's contracts.
What changed for Synergy Adjusting after go-live?
Synergy Adjusting reduced its reporting time by 50%. After years of working together, Synergy renewed the partnership for another five years.
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Bring us a claim where the promise was hard to keep
Bring a program with its own Lloyd's requirements and the partners it runs through, and we'll show you how the claim carries both.
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