POLICYHOLDER SELF-SERVICE · ADDED TO VCA CLAIMSCORE
InsuredConnect
From their phone or computer, your policyholders report a loss, send photos and documents, message your claims team and see where their claim stands. What they report and upload reaches the claim in VCA ClaimsCore.
THE POLICYHOLDER
Their Claim
Water damage, kitchen
- Reported
- With Your Adjuster
- Next Update
VCA CLAIMSCORE
The Same Claim, for Your Team
- First Notice, Structured on Arrival
- Photos, Receipts and Forms on the Right Claim
- Status Updates the Policyholder Can See
- Two-Way Messages with the Policyholder
Worked in ClaimsCore, where your team already is
THE PROBLEM IT SOLVES
After first notice, the same questions keep reaching the claims desk: was it received, who has it, what happens next. Each answer pulls someone off a claim to repeat what the claim already shows.
WHAT IT DOES
What the Policyholder Can Do Without Calling
Four things a policyholder would otherwise phone or email your team about.
Digital First Notice
The intake captures the loss details and photos on the first submission, and the report reaches ClaimsCore with less manual entry for your team.
Digital FNOL →Claim Status
The policyholder sees where the claim stands, updated as your team works it.
Document Upload
Photos, receipts and forms the policyholder uploads attach to the right claim.
Two-Way Messaging
The policyholder and the claims team message each other directly.
- Reached From
- The policyholder's phone or computer
- Branded
- To your organization
- Configured
- By line of business or jurisdiction
WHY IT MATTERS
What Changes on Both Sides of the Claim
The policyholder waits less for answers, and fewer status questions reach your team.
Fewer Status Calls
The answer is already in front of the policyholder when they check, so fewer of those questions reach your desk.
Uploads on the Right Claim
Photos and documents the policyholder uploads attach to the right claim, so your team has less to file from email by hand.
First notice arrives with the details
The intake asks for the loss details and photos on the first submission, so your team starts from the report with fewer follow-up calls.
Messages in One Place
The policyholder and your claims team message each other in InsuredConnect, so the back-and-forth sits in one conversation.
HOW IT FITS
On the Claim Your Team Works
InsuredConnect writes to the claim in ClaimsCore.
- Added to VCA ClaimsCoreClaimsCore is complete on its own. InsuredConnect adds the policyholder's side to it.About VCA ClaimsCore →
- Access and Audit TrailOn the claim in ClaimsCore, access follows the permissions you set for each user, and the claim's history records who did what.How VCA Secures Your Data →
- Picked Up in ClaimsCoreAdjusters pick up the first notice and the uploads in ClaimsCore, a platform file handlers typically need 30 to 60 minutes of training on.How Teams Are Trained →
Policyholders follow their claim here. Your carrier and program clients follow theirs in ClientPortal. What Your Clients See →
WHY VCA
Why VCA
InsuredConnect is added to VCA ClaimsCore, so what policyholders report reaches the claim your team works.
- Depth of Claims ExpertiseBuilt from the claim up, by an adjuster, so what a policyholder reports lands on the claim your adjusters already work.Why VCA →
- Speed of ImplementationVCA ClaimsCore goes live in weeks, not years.
- Capital EfficiencyNot a rip-and-replace project: InsuredConnect is added to VCA ClaimsCore, the claims layer beside the systems you already run.
Questions About InsuredConnect
What is InsuredConnect?
InsuredConnect is VCA's policyholder self-service add-on to VCA ClaimsCore. From their phone or computer, policyholders report a loss, upload photos and documents, message the claims team and see where their claim stands. What they report and upload reaches their claim in ClaimsCore.
Who uses InsuredConnect?
Policyholders use InsuredConnect directly, and your claims team works what they send on the claim in VCA ClaimsCore. It is part of the typical VCA package for TPAs and carriers.
Can InsuredConnect run in front of our existing claims system?
No. InsuredConnect is added to VCA ClaimsCore and writes to the claim there, so it is not sold on its own. ClaimsCore is complete without it.
Does InsuredConnect carry our brand, and can each line of business ask its own questions?
Yes to both. InsuredConnect is branded to your organization, and its first-notice steps are configured by line of business or jurisdiction, so each report reaches VCA ClaimsCore with the details and photos that line asks for.
What if a policyholder would rather call?
They still reach your team by phone or email, as they do today. InsuredConnect adds a way to report and follow a claim online; the calls that fall away are the ones that only ask where things stand.
How long does implementation take?
Carriers plan on the Carrier License: 12 weeks to 6 months. An Enterprise License deployment runs 8 to 16 weeks, and on a Standard License, configured to your workflows, VCA ClaimsCore goes live in 3 to 4 weeks.
Can we take a copy of our claims data out of VCA?
While you are a client, DataBridge, an add-on to VCA ClaimsCore, delivers your claims data into your own data warehouse on a schedule you set. For the end of an agreement, ask for the format, the timeline and the cost of returning your claims data in writing, and put the same question to every vendor you compare.
How is policyholder data protected?
On the claim in VCA ClaimsCore, access follows the permissions you set, down to individual statuses and actions, with a record of who did what and when.
Bring us a claim where the promise was hard to keep
Bring the claim type your policyholders report most, and we will walk through what your team finds on the claim in VCA ClaimsCore.
Request a Demo