CLIENT RESULTS
Any vendor can write its own marketing. A renewal or an expansion is a decision a client makes in public, and a figure means more when you know which operation it came from. Here is the record, sorted by the kind of operation you run.
OPERATIONS LIKE YOURS
Start with the kind of operation you run. Each card shows who is on the record and where the evidence sits. Seats with no published story yet are named under their market.
Domestic Market
Unity Claims Management renewed its partnership in 2026.
PIB renewed its partnership in 2026. Unity Claims, which manages fleet and hire-car claims in Australia, cut the time to process a claim from 45 minutes to 10.
Accelerant, Hadron and Thomas Miller run program business on VCA.
Western Financial Group expanded its use of the platform in 2026.
TWICO runs its claims on VCA. Western Surety, a surety carrier, has a story of its own.
TELUS, a self-insured organization, runs its claims on VCA. The story linked here names no client.
No published story yet for Public Entities and Government or Law Firms.
Lloyd's Market
Vanguard Claims, a Lloyd's DCA, reduced manual data handling by approximately 40%.
No published story yet for Coverholders, Lloyd's Brokers, or Syndicates and Managing Agents.
THE PUBLIC RECORD
A third of VCA's enterprise clients renewed in 2026. Accelerant is among them, and these four decisions about VCA ClaimsCore are on the record. Each of them could have kept shopping instead.
| Organization | The Operation | The 2026 Decision |
|---|---|---|
| PIB | Third-party administration of complex property and general liability programs across the United States and Latin America | Renewed its partnership → |
| Accelerant | Program business | Renewed in 2026 |
| Unity Claims Management | Multi-line independent adjusting for carriers nationwide | Renewed its partnership → |
| Western Financial Group | Delegated claims authority programs and claims advocacy across Canada | Expanded its use of the platform → |
CLAIMS OPERATIONS RUNNING ON VCA
Five of the ten stories are graded here by source. Two carry a figure from a published case study. Three do not, and each says so where the number would have gone. Every card says whether the client is named, so you can take any line into your own reference call.
FLEET CLAIMS MANAGEMENT
Unity Claims, Australia
NAMED
45 to 10 minutesto process a claim for a fleet client
A claims management firm working for a fleet client priced the minutes its team spent on each claim, upgraded to a configured VCA platform with customer data checks automated, then connected a driver app through the VCA API.
“It was shocking to see the cost of all the time we were wasting.”
Shane Hunter, IT Director, Unity Claims
BROKERAGE AND DELEGATED AUTHORITY
Western Financial Group
NAMED
Expanded on the public recordNo figure published
The group and its subsidiary Western Coast Insurance Services run delegated claims authority programs alongside a claims advocacy team. The two jobs want almost opposite things from claims software, and both run on one platform.
“VCA gives us a configurable platform that fits how our claims teams already work, while helping us keep complex delegated authority programs organized, transparent, and easier to manage as they grow.”
Shawna Fancy, VP National Insurance Operations, Western Financial Group
SURETY CARRIER
Western Surety
NAMED
Chose VCA over building its ownNo figure published
A surety carrier needed claims handling built around bonds, weighed building a system of its own, and chose VCA instead. The deciding question was whose team would end up building the rest.
“All the stuff that VCA does off the shelf is what we would have needed to build in another platform.”
From the Western Surety case study
SELF-INSURED OPERATION
A self-insured organization
NOT NAMED
Replaced a homegrown systemNo figure published
An operation with a subrogation-heavy caseload replaced an unsupported homegrown claims system with a configured VCA deployment. The reason was maintenance rather than features: the system still worked, and nobody was left who could change it.
Described from the engagement record. No client statement is published.
DCA REPORTING INTO LLOYD'S
A Lloyd's-market DCA
NOT NAMED
76 hoursa month saved on reporting
A DCA reporting delegated claims into London set the Unique Market Reference up once and bordereaux began populating per claim. The team stopped checking and rechecking its own data, because reporting came off one claim instead of being rebuilt every month.
Described from the engagement record. No client statement is published.
HOW THESE WERE GRADED
TENURE
Multiple client relationships are longer than ten years.
Operations stay for the same three reasons they chose VCA.
WHAT IS NOT ON THIS PAGE
Neither appears on this page, because neither traces to a case study of a client's own operation. A proof page is easy to pad, so hold every vendor to the same test, VCA included.
TAKE THIS TO ANY VENDOR
Four questions separate a result from a claim. Whose document is the figure from? Which operation produced it? Is the client named, or is there a stated reason it is not? And will the vendor put you on a call with that client?
Ask them here first.
Because VCA publishes a figure only where a case study of that client's operation carries it. Where none exists, the story says so in the place the number would have gone.
VCA serves independent adjusting firms, third-party administrators, MGAs, programs and brokers, Tier 3 to 5 and specialty carriers, captives and self-insured organizations, public entities and government claims operations, and law firms that handle claims for clients. In the Lloyd's market, it serves delegated claims administrators (DCAs), coverholders, Lloyd's brokers, and syndicates and their managing agents. It supports every property and casualty line of business (not workers' compensation or health benefits claims), and it is built for operations that need to be live in weeks, beside the policy system they already run.
Every VCA implementation starts with discovery: VCA maps how your claims actually move before anything is configured. Standard License deployments then go live in 3 to 4 weeks, Enterprise License deployments run 8 to 16 weeks, and Carrier License deployments run 12 weeks to 6 months.
Each story reads in full at its own address, with no form in the way. The case studies index links all ten, each story page states what its source reports and what it does not, and each has a two-page PDF to forward.
Bring your hardest question about any figure here, and talk it through with people who know claims from every seat.
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