DOMESTIC MARKET · FOR BROKERS

Claims Software for Brokers Who Run Claims for Clients

When your brokerage handles claims under delegated claims authority, each client expects its claims worked to its own rules and reported its own way. VCA ClaimsCore holds each client's setup and applies it on every claim your team opens. If your brokerage advocates on claims your carriers handle, ask us how Western Financial Group runs advocacy beside its delegated programs.

Request a Demo Read the Western Financial Group Release

Every property and casualty line. Not workers' compensation or health benefits.

THE PLATFORM FOR BROKERS

ClaimsCore, and the Add-Ons Around It

Every client's claims run on ClaimsCore. Each add-on around it does one job beside it, added when your clients' work calls for it.

ClaimsCore is complete on its own. Each add-on joins it when the work needs it.

SET UP ONCE FOR EACH CLIENT

Client ProfileContracts, SLAs and billing tiers, with the client's rates and protocols carried into each claim.
Authority LimitsHow far each handler's reserve authority runs, set for each user.
Rules and WorkflowsThe steps a claim takes and the rules that fire on it, set per client.
Client ViewWith ClientPortal, a branded login to the claims that concern each client.

How Implementation Works →How Pricing Works →Security and SOC Reports →

THE PROBLEM IT SOLVES

Delegated claims authority puts a brokerage in the claims business. Every client wants its claims handled to its own standards, inside its own limits, and reported back on its own schedule, and the client relationship rides on every one of those claims.

Western Financial Groupa brokerage group, expanded its use of VCA in 2026 →2026renewals: PIB, Unity Claims Management and Accelerant →150+client organizations, four regions and the Lloyd's market →

AICPA SOC for Service Organizations, about SOC reports at aicpa.org

SOC 1 and SOC 2certified, for your clients' due diligence →

CLIENT BY CLIENT

Every Client's Rules, on Every Claim

Each client in VCA ClaimsCore has its own profile, and the handler starts each claim with that client's rules already on it.

Workflows and rules can be set per client, program or policy type.

Client B profile

General Details
Internal Reps
Contracts
SLAs
Billing Tiers
Auto Reminders
Disbursements
Portal Usage

Every claim handled for the client carries its rates, protocols and instructional documents.

An illustration of a client profile. Client names are illustrative.

Limits Set for Each HandlerAuthority limits are set for each user, and each reserve movement is recorded with the date, who made it and the reason given.
Time and Fees by ClientTime and expense are logged against the claim by client and invoiced on that client's fee schedules.
Each Client Kept to Its OwnOne client's claims can't be seen in another client's views or reports.

YOUR CLIENTS, AND THEIR MONEY

What Your Clients See, and What You Send Them

ClientPortal, an add-on to VCA ClaimsCore, gives each client a branded login to its claims, read from the same claim your handler works.

YOUR VCA ACCOUNT

The Claim Your Team Works

Claim Details and Status
Financials and Reserve History
Notes
Documents and Reports
Notes Marked Internal
Time Log

YOUR CLIENT'S VIEW

The Same Claim, as You Set It

Claim Details and Status
Financials, with Reserve History If You Turn It On
Notes You Share
Documents and Reports You Release
Notes Marked InternalStays with You
Time Log, with Its Tab OffStays with You

HOW ACCESS IS SET

All the Client's Claims
Only Claims They're On
Tabs Set Once for All

How ClientPortal Works →

Payments Issued From the Claim

ClaimsPay, an add-on, issues the payment. Through VCA's partnership with Vitesse, a payment approved in VCA goes out without re-keying payment details.

ClaimsPay →

Reports on Each Client's Schedule

VCA Insights compares programs, carriers and offices, tracks reporting deadlines against thresholds you set, and sends scheduled reports to client stakeholders.

VCA Insights →

A BROKERAGE ON VCA

Delegated Programs and Claims Advocacy, One Platform

Western Financial Group runs delegated claims authority programs and claims advocacy across Canada on VCA, and expanded its use of the platform in 2026.

Part of setting up each client is knowing what to leave out: configure what matches the work, skip the rest, and add more as the book grows.

The Western Financial Group Release →

VCA gives us a configurable platform that fits how our claims teams already work, while helping us keep complex delegated authority programs organized, transparent, and easier to manage as they grow.

Shawna FancyVP National Insurance Operations, Western Financial Group

WHY VCA

Why Brokers Choose VCA

Clients judge a brokerage on how their claims go. Its own leadership judges the claims operation on what it costs to run.

Depth of Claims ExpertiseBuilt from the claim up, by an adjuster, for the people who work the claim. VCA has been building claims software for more than 20 years.Why VCA →
Speed of ImplementationDiscovery comes first, so nothing is configured until each client's handling is understood. Then you are live in weeks, and each new client is set up on the platform you already run.
Capital EfficiencyThe claims layer goes in beside the systems your brokerage already runs, with no suite to replace. ClaimsCore is complete on its own, and each add-on joins when a client needs what it does.

Questions Brokers Ask

What should a brokerage look for in claims management software?

A brokerage that handles claims under delegated claims authority needs what a TPA needs: one platform that holds each client's rules and service standards and each handler's authority limit, and applies them on every claim, a view for each client that the brokerage controls, and reporting drawn from the claims themselves. In VCA ClaimsCore each client has its own profile and rules, ClientPortal adds the client view, and every VCA implementation starts with discovery.

Can each client have its own rules, billing and authority limits?

Yes. In VCA ClaimsCore, workflows and rules can be set per client, program or policy type. Each client has its own profile, and its rates, protocols and instructional documents carry into every claim handled for it. Time and expense are tracked against the claim by client and invoiced on fee schedules. Authority limits are set for each user, and limits that change by client or by contract are custom rules VCA builds in an enterprise deployment.

Can our clients see their own claims?

Yes, with ClientPortal, an add-on to VCA ClaimsCore. Each client gets a branded login to the claims that concern it: each of its people sees all of the client's claims or only the ones they are the rep on, and which tabs show is set once for the whole portal. Portal users read status, shared notes and financials, message the adjuster, upload documents and submit new claims. Notes marked Internal stay off the portal.

Can one client see another client's claims?

No. On VCA, one client's claims can't be seen in another client's views or reports.

How are claim payments issued?

VCA ClaimsCore records every payment against the reserve it draws on. ClaimsPay, an add-on, issues the payment: through VCA's partnership with Vitesse, announced September 16, 2026, a payment approved in VCA is issued without re-keying payment details between systems.

Which lines of business does VCA support?

VCA supports every property and casualty line of business: personal and commercial lines, casualty, property, specialty and in-house programs. Not workers' compensation or health benefits claims.

How long does it take a brokerage to go live on VCA?

Every implementation starts with discovery: VCA maps how your claims actually move, including each client's authority levels and reporting obligations, before anything is configured. A Standard License deployment configured to your workflows is live in 3 to 4 weeks. Running several clients or programs side by side, with migrated claim history or integrations, is usually an Enterprise License deployment, at 8 to 16 weeks. Your band is scoped at quote.

Bring us a claim where the promise was hard to keep

Tell us which clients you handle claims for and what each one expects to see, and we'll show you one client's claim set up, worked and reported on VCA.

Request a Demo

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