ANALYTICS AND REPORTINGADDED TO VCA CLAIMSCORE
VCA Insights
VCA Insights is the analytics add-on to VCA ClaimsCore, for the people who answer to a board or to clients. One dashboard shows claim volumes against the year before, work in progress and cycle times, at a high level or for one team or one client.
TYPICAL FOR
VCA INSIGHTS ADDS
- The BookA higher-level view of performance
- Teams and ClientsTeams compared, with results by client
- Lines of BusinessAnalysis and long-term trends
VCA CLAIMSCORE REPORTS HERE
- Users and QueuesStandard reports, on-the-fly data queries, role-based dashboards and user performance
- One ClaimWhere your adjusters do the work
ClaimsCore reports on its own claims and queues. VCA Insights adds analytics dashboards for a higher-level view of performance.
THE PROBLEM IT SOLVES
A board or a client asks how the whole book is performing. When the data sits in several systems, that answer is hard to put together.
CAPABILITIES
What does VCA Insights add to ClaimsCore?
Each one answers a question a board or a client asks about the book.
The Measures Leadership Asks About
Claim volumes against the year before, productivity, work in progress by status and cycle times, on one dashboard. Independent adjusting firms and TPAs also compare closure rates and first contact rates.
Views by Team and Client
View the dashboard for one team or one client and the figures change to match, or filter by claim type or line of business. From a claim count, drill down to the users and statuses behind it.
Teams Side by Side
Compare teams and workflows on the same measures, including a carrier's in-house teams against the TPAs it uses.
Executive Dashboards
A higher-level view of performance beyond day-to-day claims activity, for executive-level visibility and strategic decisions.
Summaries by Client
Firms that bill through VCA see invoices and revenue against the previous year, with the financial summary broken down by client, for better client reporting.
Lines of Business and Long-Term Trends
Carriers and self-insured organizations analyze by line of business and report on long-term trends.
WHY IT MATTERS
What Changes When You Report Upward
VCA Insights gives leadership executive-level visibility and supports better client reporting.
The client review and the board pack agree
Both open onto the same claims, so nobody rebuilds a spreadsheet or reconciles two versions the week before.
In-house teams and TPAs on the same measures
A carrier compares its in-house teams with the TPAs it uses, so vendor accountability rests on the data.
Staffing and pricing decided on data
An independent adjusting firm sees revenue, closure rates, first contact and productivity together, with clear visibility into profitability.
A client asks for its own view
Firms that bill through VCA get the financial summary by client from the same dashboards, for better client reporting.
HOW IT FITS
How VCA Insights Works with ClaimsCore, ClientPortal and DataBridge
Each does a different job, and VCA Insights replaces none of them.
- ClaimsCore keeps its own reportsStandard reports, on-the-fly data queries and role-based dashboards stay in ClaimsCore, whether or not VCA Insights is added. Its Performance Center shows each user's workload and can be set up to flag overdue first contact, reminders and reports against parameters you set.Reporting in ClaimsCore →
- ClientPortal shows clients their claimsYour clients open the claims that concern them in ClientPortal. If you bill through VCA, VCA Insights adds the financial summary by client for the reporting you do for them.What Your Clients Can See →
- DataBridge serves your own warehouseIf you also report from your own data warehouse, DataBridge delivers your VCA claims data out to it, one way, as often as hourly.How DataBridge Works →
WHY VCA
Why Claims Leaders Choose VCA
VCA goes deep in claims, and VCA Insights is built for executive-level visibility and better client reporting.
- Depth of Claims ExpertiseAn adjuster built VCA from the claim up, so the measures are the claims work itself: closure rates, first contact rates, cycle times and work in progress.Why VCA →
- Speed of ImplementationVCA implementations start with discovery and complete in weeks, not years.
- Capital EfficiencyVCA Insights is the analytics layer of the ClaimsCore you already run, so reporting across the book is not a second system to reconcile.
Questions About VCA Insights
What is VCA Insights?
VCA Insights is the analytics and reporting add-on to VCA ClaimsCore. All captured claim data flows into it, and its dashboards show claim volumes against the previous year, productivity, work in progress by status and cycle times. Independent adjusting firms and TPAs also compare revenue, closure rates and first contact rates. A dashboard can be viewed for one team or one client, or filtered by claim type or line of business. It gives leadership a higher-level view of performance beyond day-to-day claims activity.
ClaimsCore already has reports and dashboards. Why add VCA Insights?
VCA ClaimsCore keeps its own reporting whether or not VCA Insights is added: standard reports, on-the-fly data queries, role-based dashboards and the Performance Center, which shows each user's workload and can be set up to flag overdue first contact, reminders and reports. VCA Insights adds a higher-level view of performance. Teams are compared on the same measures, including a carrier's in-house teams against the TPAs it uses, and results can be viewed by client, claim type or line of business. Leadership gets executive dashboards, and firms that bill through VCA get the financial summary by client for their client reporting.
Who uses VCA Insights?
VCA Insights gives leadership executive-level visibility, with a view for each market. Independent adjusting firms track revenue, closure rates, first contact and productivity. TPAs see claim volume and cycle time analysis, team and workflow comparisons, and financial summaries by client. Carriers and self-insured organizations compare in-house teams with TPAs, analyze by line of business and report on long-term trends.
We build reporting in our own data warehouse. Do we need VCA Insights?
Not necessarily. DataBridge, a separate add-on, delivers your VCA claims data out to your own data warehouse on a schedule you set, as often as hourly, and your team builds the measures there. VCA Insights starts with the dashboards built: claim volumes, productivity, work in progress and cycle times, viewed by team, client, claim type or line of business. Whichever you choose, ask every vendor you compare to put the format, timeline and cost of returning your claims data in writing.
Can we buy VCA Insights on its own?
No. VCA Insights is added to VCA ClaimsCore, which is complete on its own.
Bring us a claim where the promise was hard to keep
Tell us the book you report on and who reads the numbers. The conversation starts there.
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