LLOYD'S MARKET · FOR LLOYD'S BROKERS
Claims Software for Lloyd's Brokers Servicing Delegated Business
You place the business. On the delegated business you service, you handle claims for your coverholders and clients and report to each managing agent (MA) in the structure its oversight requires. On VCA, the claims and the reporting come from one platform.
ON EVERY DELEGATED CLAIM YOU SERVICE
- You, Recorded on the ClaimThe Lloyd's broker sits among the claim's participants, and claims can be searched by broker and UMR.
- The Report Each MA ReadsLloydsConnect produces the Lloyd's report set from the claims your team works.
- A View for the PartiesWith ClientPortal, coverholders and clients read the claims that concern them.
THE PROBLEM IT SOLVES
A broker servicing delegated business sits between the parties on the claim: the coverholder and client it acts for, and the managing agent each report goes to. When the claims and the reports live in different places, every question from either side starts a search.
DELEGATED BUSINESS, SERVICED
Serviced Claims, Reported to Each MA
Each contract is set up once on its UMR, each claim is flagged against it at intake, and the report each managing agent reads is produced from those claims.
THE CONTRACT, SET UP ONCE
- Unique Market Reference
- Risk Codes
- Participants and Their Shares
Individual-risk or subscription business
VCA CLAIMSCORE WITH LLOYDSCONNECT
One Lloyd's Claim, Flagged at Intake Against Its Contract
- Contract Detail From Its UMR
- Reserves, Payments and Notes
- Litigation and Recovery
- Cat Code and Treaty Year
ON THE CLAIM
- Retail Agent
- Coverholder
- Lloyd's Broker (you)
- Managing Agent
WHAT LONDON READS
- The Claims Bordereau for Each UMR
- Each Participant's Share
- The MI and Solvency Reports
Produced by LloydsConnect from the claims
How a Bordereau Gets Produced →
- Found by Broker and UMRClaims can be searched by Lloyd's broker, coverholder, retail agent and UMR, so a question from either side starts at the claim.
- Principle 4, Through the MASince January 1, 2026, claims management has been a hurdle Principle at Lloyd's. It binds managing agents, and reaches the delegated side through their oversight, audit and reporting. Chief Product Officer Ilda Cairns sets out what it requires in her series, Proof, Not Attestation.Read Ilda's Series →
A TYPICAL LLOYD'S BROKER PACKAGE
ClaimsCore, and What a Lloyd's Broker Adds to It
The claims are worked in ClaimsCore. A typical Lloyd's broker package adds LloydsConnect for the report each managing agent reads, ClientPortal for the coverholders and clients you act for, and VCA Insights for reporting across the business you service.
Typical for Lloyd's BrokersNot Typical for This Seat
- VCA ClaimsCoreWhere every claim is worked. Add ClaimsAI™ and it works inside the claim.
- ClientPortalClients see their claims
- VCA InsightsAnalytics across the book
- LloydsConnectBordereaux from the claim
- InsuredConnectNot typical for this seat
- PolicyConnectNot typical for this seat
- DataBridgeNot typical for this seat
- ClaimsPayNot typical for this seat
ClaimsCore is complete on its own. Each add-on joins it when the work needs it. ClaimsAI arrives by the end of 2026.
Not Typical for This Seat
How Implementation Works →How Pricing Works →Security and SOC Reports →
WHY VCA
Why Lloyd's Brokers Choose VCA
Lloyd's-market reporting is graded, audited, and evidenced with data. The case for VCA starts with the claim behind every report.
- Depth of Claims ExpertiseBuilt from the claim up, by an adjuster, for the people who work the claim and the market that reviews it. VCA has been building claims software for more than 20 years.Why VCA →
- Speed of ImplementationDiscovery first, including the reporting you owe each managing agent, then live in weeks.
- Capital EfficiencyThe claims layer beside the systems you already run, with no suite to replace. ClaimsCore is complete on its own, and each add-on joins when the work needs it.
Questions Lloyd's Brokers Ask
What does a Lloyd's broker run on VCA?
Lloyd's brokers servicing delegated business handle claims for their coverholders and clients on VCA ClaimsCore, and report to each managing agent in the structure its oversight requires, from the same platform. The Lloyd's broker is recorded on each Lloyd's claim as a participant, and claims can be searched by Lloyd's broker and Unique Market Reference (UMR).
Who is recorded on a Lloyd's claim in VCA?
On a Lloyd's claim in VCA ClaimsCore, the retail agent, the coverholder, the Lloyd's broker and the managing agent are recorded as claim participants. Claims can be searched by coverholder, retail agent, Lloyd's broker and UMR.
Which Lloyd's reports can come out of VCA?
LloydsConnect, an add-on to VCA ClaimsCore, produces the Lloyd's report set: the Lloyd's Standard Bordereau, the Lloyd's Standard Bordereau with Certificate Allocation, the Lloyd's Management Information (MI) report and the Lloyd's Solvency report.
Can our coverholders and clients see the claims we service for them?
Yes, with ClientPortal, an add-on to VCA ClaimsCore. Each party gets a branded login to the claims that concern it, set per representative by company, by claim, by Lloyd's classification and by tab. Notes marked Internal stay off the portal.
How long does it take a Lloyd's broker to go live on VCA?
Every implementation starts with discovery: VCA maps how your claims move, including the reporting you owe each managing agent, before anything is configured. A Standard License deployment configured to your workflows is live in 3 to 4 weeks; an Enterprise License deployment, with integrations or migrated claim history, takes 8 to 16 weeks. Your band is scoped at quote.
Bring us a claim where the promise was hard to keep
Tell us which delegated business you service and which managing agents you report to, and we'll walk one of your claims from intake to the report each of them reads.
Request a Demo