WHITE PAPERS · A THREE-PART SERIES FOR THE LLOYD'S MARKET

Proof, Not Attestation: Meeting Lloyd's Principle 4

A practical compliance framework for managing agents, and the DCAs and coverholders handling claims for them.

By Ilda Cairns, Chief Product Officer, VCA Software

Lloyd's elevated Claims Management to a hurdle Principle on January 1, 2026. Every managing agent must now demonstrate compliance against six sub-principles and produce the data to prove it, and the DCAs and coverholders handling claims for them carry it through the managing agent's oversight, audit and reporting requirements.

The three-part series covers what that actually requires, in operational, measurable terms, and the practical path to getting there.

The Series

  1. Part 1What Lloyd's Now RequiresThe six sub-principles translated into measurable KPIs, the governing standards behind each one, and what distinguishes Advanced from Foundational maturity.Read Part 1 Here →
  2. Part 2From Requirement to ProofHow to turn each sub-principle into reporting that holds up under assessment, and the delegated authority reckoning Sub-principle 5 is creating across the market.In the full paper
  3. Part 3Becoming Evidence-ReadyA six-step practical path to Principle 4 compliance and a full mapping of VCA's platform capabilities against every sub-principle.In the full paper
  4. CompanionExecutive BriefA two-minute version covering the core obligation, the six sub-principles in plain operational terms, the delegated authority reckoning, and where to start. Written for a COO or board member who needs to understand the landscape without reading the full white paper.With the full paper

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How VCA Works in the Lloyd's Market

Delegated claims administration, adjuster workflow, and bordereau production to London, for the DCA and coverholder side of the market, reporting to the managing agent.