LLOYD'S MARKET · FOR SYNDICATES AND MANAGING AGENTS
Claims Oversight for Syndicates and Managing Agents
Principle 4 binds you as the managing agent (MA), and your claims are handled by the delegated claims administrators (DCAs) and coverholders on your panel. Where they run VCA, ClientPortal, an add-on to VCA ClaimsCore, can give you a login to the claims that concern you.
A TYPICAL MANAGING AGENT PACKAGE
ClaimsCore, and What a Managing Agent Adds to It
Your seat runs on ClaimsCore. A typical managing agent package adds VCA Insights for reporting across the book. LloydsConnect runs at your DCAs and coverholders, where the bordereaux you receive are produced, and where they run ClientPortal they can give you a login to the claims that concern you.
Typical for Syndicates and Managing AgentsClaimsAI: Works Inside the Core for Every SeatNot Typical for This Seat
- VCA ClaimsCoreWhere every claim is workedClaimsAI™Works inside the claim, on the core.
- VCA InsightsAnalytics across the book
- InsuredConnectNot typical for this seat
- PolicyConnectNot typical for this seat
- DataBridgeNot typical for this seat
- ClientPortalNot typical for this seat
- ClaimsPayNot typical for this seat
- LloydsConnectNot typical for this seat
ClaimsCore is complete on its own. Each add-on joins it when the work needs it.
Not Typical for This Seat
FROM EACH DELEGATED CLAIM ON VCA
- Reserve ChangesEach movement, who made it, when and why.
- Contacts and PaymentsAs the delegated firm makes them, the day they happen.
- Above AuthorityA reserve past a handler's limit waits for approval, with a note on the claim.
- The Contract and Its PartiesThe UMR it sits under, and the retail agent, coverholder, Lloyd's broker and managing agent on it.
How Implementation Works →How Pricing Works →Security and SOC Reports →
THE PROBLEM IT SOLVES
You're accountable for claims you can't always fully see, across people and partners you don't control. Under Principle 4, the managing agent has to show its working on them.
THE OVERSIGHT OFFER
The Record a Review Reads, on the Claim
When your coverholders and DCAs work on VCA, the reserve movements, approvals, contacts and payments a delegated-authority review reads are already on the claim, written by the people who did the work, on the day they did it.
WHAT AN OVERSIGHT REVIEW READS
Who Set It, When It Moved, and How Far
Reserve History
| Date | Movement and Reason | By | Amount |
|---|---|---|---|
| Mar 3 | Indemnity reserve setReason: First inspection | Handler A | $25,000 |
| Mar 17 | RevisedReason: Contractor estimate received | Handler A | $25,000 to $38,000 |
Pending Approvals
| Type | Requested Value | Review |
|---|---|---|
| Indemnity | $60,000 | Waiting for Approval |
Submitted to Claims Manager B, chosen from the approver list. A note naming who it went to is written to the claim.
- Contacts and Payments on the ClaimEach contact and payment a delegated firm on VCA makes is recorded on the claim.
- What Went Above AuthorityA reserve past a handler's limit is submitted to a chosen approver, waits in Pending Approvals, and writes a note to the claim.
- The Contract and Its PartiesThe UMR the claim sits under, and the retail agent, coverholder, Lloyd's broker and managing agent recorded as its participants.
WHAT CHANGED AT LLOYD'S IN JANUARY 2026
Proof, Not Attestation
As of January 1, 2026, Lloyd's made claims management a hurdle Principle, Principle 4. The Principles bind managing agents; coverholders and delegated claims administrators (DCAs) carry it through the managing agent's oversight, audit and reporting requirements.
The evidence a managing agent needs comes from the claims its delegated firms work. On VCA it is written as each claim is worked.
THE WHITE-PAPER SERIES
VCA's three-part series, Proof, Not Attestation, written by Chief Product Officer Ilda Cairns, covers what Principle 4 requires and how to evidence compliance.
HOW IT REACHES YOU
Between Bordereaux, and in Your Own Warehouse
A bordereau tells you about the period. The claim tells you about today.
Where your delegated administrators work on VCA, ClaimsAI by VCA™ works inside each claim they handle, one claim at a time, and it writes nothing to the claim. Your team decides what it means.
The Claims That Concern You
Where a delegated firm runs ClientPortal, it can give you a login to the claims that concern you: status, shared notes, financials, and, where the firm turns it on, reserve history with who changed each reserve and why.
Claims Data in Your Warehouse
Where you run VCA yourself, DataBridge delivers your claims data into your own data warehouse on a schedule you set, as often as hourly, with only changes pushed.
Each DCA's Own Reporting
Inside its own VCA account, a DCA can run VCA Insights: claim volumes, work in progress and cycle times on one dashboard, viewed for one team or one client.
WHY VCA
Why Managing Agents Choose VCA
VCA works with the delegated side of the Lloyd's market every day, so the oversight it offers is built from how delegated claims are actually handled. Some managing agents handle their own claims instead of using a DCA, and for them VCA can be the claims system: it already understands Lloyd's and its requirements, and the Lloyd's report is already in it.
- Depth of Claims ExpertiseBuilt from the claim up, by an adjuster, for the people who work the claim and the market that reviews it. VCA has been building claims software for more than 20 years.Why VCA →
- Speed of ImplementationDiscovery first, mapping how claims and reports move between you and your delegated firms, then live in weeks.
- Capital EfficiencyVCA beside the systems you already run, and where you run it yourself, your claims data delivered into infrastructure you own.
Questions Managing Agents Ask
What does VCA give a managing agent?
Where the delegated claims administrators (DCAs) and coverholders handling a syndicate's claims run VCA, ClientPortal, an add-on to VCA ClaimsCore, can give the managing agent a login to the claims that concern it: status, shared notes and financials. A managing agent that handles its own claims can run them on ClaimsCore, which already understands Lloyd's and its requirements, with the Lloyd's report already in it.
Who does Lloyd's Principle 4 bind?
Lloyd's made claims management a hurdle Principle, Principle 4, as of January 1, 2026. The Principles bind managing agents. Delegated claims administrators (DCAs) and coverholders carry Principle 4 through the managing agent's oversight, audit and reporting requirements.
What can an oversight review read from a claim on VCA?
Which contract the claim sits under, from its Unique Market Reference; each reserve movement, who made it, when and why; any reserve submitted above a handler's authority and who it was sent to; and the claim's participants: the retail agent, the coverholder, the Lloyd's broker and the managing agent.
Can we read our delegated claims between bordereaux?
Yes, where the delegated firm runs ClientPortal, an add-on to VCA ClaimsCore. It gives the parties a firm reports to a branded login to the claims that concern them: status, shared notes, financials, and, where the firm turns it on, reserve history with who changed each reserve and why. Each representative sees all of the client's claims, only the claims they are the rep on, or the claims set by Lloyd's classification, and which tabs show is set once for the whole portal.
Can the claims data go into our own data warehouse?
Yes, where you run VCA ClaimsCore yourself, with DataBridge, an add-on for organizations that run a data warehouse of their own. It delivers your VCA claims data there on a schedule you set, as often as hourly, with only changes pushed, and with no custom API connectors for your team to build.
How long does implementation take?
Every VCA implementation starts with discovery: VCA maps how claims and reports move between you and your delegated firms before anything is configured. Your license band is scoped at quote: Standard License deployments go live in 3 to 4 weeks, Enterprise License deployments in 8 to 16 weeks, and Carrier License deployments in 12 weeks to 6 months.
Bring us a claim where the promise was hard to keep
Tell us how your delegated panel reports to you today, and we'll show you a delegated claim's reserve history, approvals and parties as an oversight review would read them.
Request a Demo