FOR CAPTIVES AND SELF-INSUREDS
Claims Software for Captives and Self-Insureds
When your organization self-insures, or funds its losses through a captive, every claim is money you pay. VCA ClaimsCore is where your team works each claim, or watches the claims a TPA handles, with the reserves, payments and recoveries recorded on it.
Every property and casualty line. Not workers' compensation or health benefits.
A TYPICAL CAPTIVE AND SELF-INSURED PACKAGE
ClaimsCore, and What You Add to It
Your claims run on ClaimsCore. A typical package adds VCA Insights for scheduled reports to leadership. ClientPortal and DataBridge are added where the work needs them.
Typical for Captives and Self-InsuredsClaimsAI: Works Inside the Core for Every SeatNot Typical for This Seat
- VCA ClaimsCoreWhere every claim is workedClaimsAI™Works inside the claim, on the core.
- VCA InsightsAnalytics across the book
- InsuredConnectNot typical for this seat
- PolicyConnectNot typical for this seat
- DataBridgeNot typical for this seat
- ClientPortalNot typical for this seat
- ClaimsPayNot typical for this seat
- LloydsConnectNot typical for this seat
ClaimsCore is complete on its own. Each add-on joins it when the work needs it.
Not Typical for This Seat
YOUR CLAIMS DESK
Works the Claim
- Intake, reserves and payments on each claim
- Under the authority limits you set
Your own team does the handling
Your VCA Account
YOUR SEAT · VCA CLAIMSCORE
The Claims You Fund
ON EVERY CLAIM
- Every reserve movement, with who made it
- Every payment, against the reserve it draws on
ADDED WHEN THE WORK NEEDS IT
- Scheduled reports to leadershipVCA Insights
- A login for your auditorsClientPortal
YOUR OWN WAREHOUSE, IF YOU RUN ONE
Claims Data Out, on a Schedule You Set
DataBridge, an add-on
ADD-ON: CLAIMSAI
ClaimsAI by VCA, Inside the Claim
ClaimsAI by VCA works inside one claim at a time, with four capabilities: Documents, Chat, Standing Checks and First Notice. It reads what is on the claim, summarizes what matters and drafts for review. It never sets a reserve, approves a payment or decides a claim.
ClaimsAI does not update anything in the claim. What it drafts reaches the claim only when a person copies it there. How ClaimsAI Works →
How Implementation Works →How Pricing Works →Security and SOC Reports →
THE PROBLEM IT SOLVES
The loss fund is yours whoever works the claim. Leadership asks what a claim has cost, what is still reserved and what has come back, and the answer has to come from the claim, not from a report someone rebuilt.
HOW YOUR CLAIMS ARE HANDLED
Your Own Claims Desk, or a TPA's
A self-insured organization or captive either handles its claims in house or places them with a TPA. VCA serves both, and each firm with a role in a claim works it from its own VCA account.
You Handle the Claims
Your claims team works every claim in VCA ClaimsCore, with its reserves, payments and recoveries on it.
A TPA Handles the Claims
Your team's own seat on the claims a TPA handles, with the reserve history and the limits it works under.
You Run a Captive
The claims your captive funds, worked in house or overseen while a TPA handles them.
WHAT YOUR CLAIMS TEAM RUNS ON VCA
Built Around the Claims You Pay
Configure what matches the work, skip the rest, add later. Your team starts on what it needs today.
- Named the Way You Name ThingsEach loss type gets its own tabs and fields in your organization's terminology, with rules that trigger messages and notes as a claim moves.Configured by Loss Type →
- Every Reserve and PaymentEach reserve revision records the reason, the date and who made it, and each payment is recorded against the reserve it draws on.Reserves and Payments →
- Assigned Without a SpreadsheetClaims are assigned by hand, from a queue or by rule, including by loss location and adjuster workload, and reminders follow automatically.Assignment and Workflow →
- Money Back, TrackedSubrogation and salvage recoveries carry their agent, status, key dates and amounts, and the net recovery shows on the claim.Recoveries →
- Reports Without the ReworkStandard and company-wide reports, custom queries and live dashboards come with ClaimsCore, and Export View sends claim search results to Excel.Reporting →
- Connected to Your Finance SystemsClaim transactions are stored on the claim and reachable through VCA's API framework, so a custom connection can link them to your ERP or general ledger.Integrations →
WHY VCA
Why Captives and Self-Insureds Choose VCA
You answer for every claim the fund pays, whoever handles it. The case for VCA is the record that answer comes from.
- Depth of Claims ExpertiseBuilt from the claim up, by an adjuster, for the people who work the claim and the people who answer for it. VCA has been building claims software for more than 20 years.Why VCA →
- Speed of ImplementationDiscovery first, from where your claims come in to the reports leadership reads, then live in weeks.
- Capital EfficiencyThe claims layer beside the finance systems you already run. ClaimsCore is complete on its own, and each add-on joins when the work needs it.
Questions Captives and Self-Insureds Ask
What is self-insurance management software?
Software a self-insured organization or captive uses to work the claims it pays: each claim's reserves, payments, recoveries and authority limits in one place, with reporting drawn from the same claims. On VCA it is VCA ClaimsCore, the claims platform, complete on its own.
Some of our claims are handled by a TPA. Does VCA cover those too?
Yes. Your team gets its own seat in its own VCA account. Your TPA can work those claims as a claims team inside your account, or keep its own system, and which claim data reaches your account is agreed with you and your TPA in discovery.
Does VCA work for captives as well as self-insured organizations?
Yes. Captives and self-insured organizations both run their claims on VCA ClaimsCore: each claim's reserves, payments and recoveries recorded on it, authority limits set for each user, and reports drawn from the same claims.
Does VCA support workers' compensation?
No. VCA supports every property and casualty line of business, but not workers' compensation or health benefits claims. Property, casualty, specialty and in-house program claims all run on VCA ClaimsCore. Where workers' compensation is one line among several, the rest of the book runs here and the workers' compensation claims stay wherever they run today.
Can we get our claims data into our own data warehouse?
Yes, with DataBridge, an add-on for organizations that run a data warehouse of their own. It delivers your VCA claims data there on a schedule you set, as often as hourly, with no connectors for your team to build.
How long does it take to move our claims desk onto VCA?
Every VCA implementation starts with discovery: VCA maps how your claims move, from where they come in to the reports leadership reads, before anything is configured. On a Standard License, configured to your workflows, VCA ClaimsCore is live in 3 to 4 weeks; an Enterprise License deployment takes 8 to 16 weeks.
See your own claims desk on VCA
Bring how your claims come in today and the reports your leadership reads, and we'll show you one of your claims worked from intake to the report.
Request a Demo