CAPTIVE INSURANCE SOFTWARE
Claims Software for the Losses Your Captive Funds
VCA ClaimsCore is where a captive's claims are worked or watched. Handle them in house, or give your team its own seat on the claims a TPA handles, and the reserves, payments and recoveries sit on each claim either way.
Self-insured as well, or handling every claim in house? Claims Software for Captives and Self-Insureds →
A TYPICAL CAPTIVE PACKAGE
ClaimsCore, and What a Captive Adds to It
Your claims run on ClaimsCore. A typical captive package adds VCA Insights for reporting across programs. ClientPortal and DataBridge are added where the work needs them.
Typical for Captives and Self-InsuredsClaimsAI: Works Inside the Core for Every SeatNot Typical for This Seat
- VCA ClaimsCoreWhere every claim is workedClaimsAI™Works inside the claim, on the core.
- VCA InsightsAnalytics across the book
- InsuredConnectNot typical for this seat
- PolicyConnectNot typical for this seat
- DataBridgeNot typical for this seat
- ClientPortalNot typical for this seat
- ClaimsPayNot typical for this seat
- LloydsConnectNot typical for this seat
ClaimsCore is complete on its own. Each add-on joins it when the work needs it.
Not Typical for This Seat
YOUR CLAIMS DESK
Works the Claim
- Intake, reserves and payments on each claim
- Under the authority limits you set
Your own team does the handling
Your VCA Account
YOUR SEAT · VCA CLAIMSCORE
The Claims You Fund
ON EVERY CLAIM
- Every reserve movement, with who made it
- Every payment, against the reserve it draws on
ADDED WHEN THE WORK NEEDS IT
- Scheduled reports to leadershipVCA Insights
- A login for your auditorsClientPortal
YOUR OWN WAREHOUSE, IF YOU RUN ONE
Claims Data Out, on a Schedule You Set
DataBridge, an add-on
ADD-ON: CLAIMSAI
ClaimsAI by VCA, Inside the Claim
ClaimsAI by VCA works inside one claim at a time, with four capabilities: Documents, Chat, Standing Checks and First Notice. It reads what is on the claim, summarizes what matters and drafts for review. It never sets a reserve, approves a payment or decides a claim.
ClaimsAI does not update anything in the claim. What it drafts reaches the claim only when a person copies it there. How ClaimsAI Works →
THE PROBLEM IT SOLVES
Your captive funds the losses, so the questions land with you: what is reserved, what has been paid, what has come back, and who moved the number. Each answer should start at the claim.
WHAT A CAPTIVE RUNS ON VCA
The claim carries the numbers your board asks about
VCA ClaimsCore is the claims platform, complete on its own. VCA Insights and ClientPortal are add-ons your captive takes when it needs them.
- Set Up for the Risks You WriteEach loss type gets its own tabs and fields in your terminology, and your team sets statuses, diaries, alerts and security settings in the admin console, without a developer.Configured by Loss Type →
- Reserves and Payments on the ClaimReserves keep a full change history, and every payment is recorded against its reserve, so the balance remaining shows on the claim.Reserves and Payments →
- Authority Limits per UserLimits are set for each user. A reserve above an adjuster's limit routes to a chosen approver and is not in place until it is approved.Access and Audit Trail →
- Recoveries You Can SeeSubrogation and salvage recoveries are tracked on the claim and posted against the reserve they offset. A Subrogation Potential flag marks claims worth pursuing.Recoveries →
- Reporting Across ProgramsVCA Insights compares programs, carriers and offices, drills down to an individual claim in one click, and sends scheduled reports to leadership.VCA Insights →
- A Login for the People You Report ToClientPortal gives the brokers, carriers and auditors you report to a branded login to the claims that concern them.ClientPortal →
WHERE THE DETAIL LIVES
Start from how your captive works
Whether your captive handles its own claims or oversees a TPA that handles them, each page below covers that arrangement in full.
A TPA Handles the Claims
Your team's own seat on the claims a TPA handles, with the reserve history and the limits it works under.
You Handle the Claims
Your own claims desk on VCA ClaimsCore, the claims platform, complete without an add-on.
You Run Your Own Warehouse
Your claims data delivered into your own data warehouse, on a schedule you set.
WHY VCA
Why Captives Choose VCA
A captive is judged on the losses it funds. Each reason below is about seeing them clearly, sooner, and without replacing what already runs.
- Depth of Claims ExpertiseWe know claims from every seat we work with, including the captive's: the losses it funds, the reserves its board asks about, and the TPA desk its claims may sit on. Several client relationships have run longer than ten years.Why VCA →
- Speed of ImplementationDiscovery comes first: VCA maps how your captive's claims move, in house or through a TPA, before anything is configured. Then you are live in weeks, not years.How Implementation Works →
- Capital EfficiencyClaimsCore on its own runs your captive's claims. VCA Insights, ClientPortal and DataBridge are add-ons you take when that job comes up, beside the systems you already run.How Pricing Works →
Questions Captives Ask About Claims Software
What is captive insurance software?
Claims software a captive uses for the claims it funds: reserves, payments, recoveries and authority limits recorded on each claim, and reporting drawn from those same claims. On VCA it is VCA ClaimsCore, with add-ons such as VCA Insights for reporting and ClientPortal for the people the captive reports to.
A TPA handles our captive's claims. Can we still use VCA?
Yes. Your team gets its own seat in its own VCA account. Your TPA can work those claims as a claims team inside your account, or keep its own system, and which claim data reaches your account is agreed with you and your TPA in discovery.
Does VCA handle workers' compensation claims?
No. VCA supports every property and casualty line of business: personal and commercial lines, casualty, property, specialty and in-house programs. Not workers' compensation or health benefits claims.
How is our captive's claims data protected?
Access in VCA ClaimsCore follows the permissions you set, down to individual statuses and actions, with a record of who did what and when, and your company can require multi-factor authentication at sign-in. Client data is encrypted in transit and at rest, and VCA supports single sign-on (SSO). VCA holds SOC 1 and SOC 2 reports, examined by Prescient Assurance.
How long does implementation take?
Every VCA implementation starts with discovery: VCA maps how your claims move, including authority levels, reporting obligations and any handoffs to a TPA, before anything is configured. On a Standard License, configured to your workflows, VCA ClaimsCore is live in 3 to 4 weeks; an Enterprise License deployment takes 8 to 16 weeks.
See the losses your captive funds, claim by claim
Bring the programs your captive writes and the reports your board and carriers expect.
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