PUBLIC ENTITIES AND GOVERNMENT
Claims Management for Public Entities and Government
VCA serves government claims operations on VCA ClaimsCore, the same claims platform a carrier runs. Your programs and the authority limits your staff work under are configured on it, and each claim is worked, approved and reported in one place.
Every property and casualty line. Not workers' compensation or health benefits.
THE PLATFORM FOR PUBLIC ENTITIES
ClaimsCore, and the Add-Ons Around It
Your claims run on ClaimsCore. Each add-on around it does one job beside it, added when your programs call for it.
- VCA ClaimsCoreWhere every claim is workedClaimsAI™Works inside the claim, on the core.
- InsuredConnectPolicyholder self-service
- PolicyConnectPolicy detail on the claim
- DataBridgeData to your warehouse
- ClientPortalClients see their claims
- ClaimsPayIssues payments from the claim
- VCA InsightsAnalytics across the book
- LloydsConnectBordereaux from the claim
ClaimsCore is complete on its own. Each add-on joins it when the work needs it.
ONE CONTROL, ON THE CLAIM
When a Reserve Goes Past an Adjuster's Limit
- Reserve Above the LimitAn adjuster enters a reserve past their own authority.
- Submitted for ApprovalClaimsCore stops and prompts a submission.
- Approver ChosenThe request routes to the approver they pick.
- Waiting in Pending ApprovalsThe request shows on the claim, waiting for approval.
- Note Written to the ClaimWho it was sent to, recorded on the claim.
ADD-ON: CLAIMSAI
ClaimsAI by VCA, Inside the Claim
ClaimsAI by VCA works inside one claim at a time, with four capabilities: Documents, Chat, Standing Checks and First Notice. It reads what is on the claim, summarizes what matters and drafts for review. It never sets a reserve, approves a payment or decides a claim.
ClaimsAI does not update anything in the claim. What it drafts reaches the claim only when a person copies it there. How ClaimsAI Works →
THE PROBLEM IT SOLVES
A public entity's claims desk answers to a council, an auditor and the public at once: liability claims against the entity, damage to its own fleet and property, and every payment that follows, each one on the record. The work is ordinary claims work. The scrutiny is not.
WHAT YOUR CLAIMS TEAM RUNS ON VCA
Your Programs, Configured on the Claim
Configure what matches the work, skip the rest, add later. Your team starts with the programs it runs today.
- Authority Limits per UserLimits are set for each user. A reserve above an adjuster's limit routes to a chosen approver, and a note is written to the claim.Reserves and Authority →
- A Record of Every ActionPermissions reach individual statuses and actions, and ClaimsCore keeps a record of who did what and when on every claim.Access and Audit Trail →
- Set Up by Loss TypeEach loss type gets its own tabs and fields in your terminology, and your team sets statuses, diaries and alerts in the admin console, without a developer.Configured by Loss Type →
- Letters and Email From the ClaimWord-based letters and reports fill from the claim, and email goes out through your own mail server and is logged to the claim.Letters and Email →
- Recoveries on the ClaimSubrogation and salvage recoveries are tracked with their status, dates and amounts, and posted against the reserve they offset.Recoveries →
- Litigation on the ClaimLitigation and defense flags mark the claims that need special handling and make them searchable. Defense counsel and other attorneys attach to the claim as contacts, and payments to attorneys are recorded on it.Litigation Flags →
- Reports From the Same ClaimsStandard and company-wide reports, custom queries and live dashboards come with ClaimsCore.Reporting →
WHERE THE DETAIL LIVES
Before You Talk to Us
How VCA serves each kind of claims operation, how it protects claims data, and what to compare when you choose claims software.
Who We Serve
Public Entities and Government, beside every other seat VCA works with in both markets.
Security
VCA's SOC certification, the audit behind it, and the controls on who can sign in.
Buying Guide
The questions to put to every claims software vendor you compare, VCA included.
Is a TPA handling your claims? Your team can oversee them from its own seat. Claims Oversight →
WHY VCA
Why Public Entities Choose VCA
Three questions a council or an auditor will ask: does the vendor know the work, how soon does it run, and what does it replace?
- Depth of Claims ExpertiseWe know claims from every seat we work with, and an adjuster built VCA around the claim. VCA has been building claims software for more than 20 years.Why VCA →
- Speed of ImplementationDiscovery comes first: VCA maps how your claims move, from the first report to the last payment, before anything is configured. Then you are live in weeks, not years.
- Capital EfficiencyThe claims layer goes in beside the finance systems you already run, with no suite to rip out. ClaimsCore is complete on its own, and ClaimsPay and VCA Insights join when the work needs them.
Questions Government Claims Teams Ask
Does VCA work with government claims operations?
Yes. VCA serves public entities and government claims operations on VCA ClaimsCore, the claims platform carriers, TPAs and self-insured organizations also run. ClaimsCore is complete on its own.
Which lines of business does VCA support?
Every property and casualty line of business: personal and commercial lines, casualty, property, specialty and in-house programs. Workers' compensation and health benefits claims are not supported.
Which integrations does VCA support?
VCA connects with ten named systems today, listed on the integrations page. Service invoices go to Intuit QuickBooks, Sage and Bill.com. XactAnalysis, Symbility, Hover and Encircle handle the assignment, the estimate, measurements and field documentation. Microsoft 365, SendGrid and Amazon S3 run underneath the claim. VCA's API framework connects policy, partner and finance systems.
How is our claims data protected?
Client data is encrypted in transit and at rest. VCA supports single sign-on (SSO), and your organization can require multi-factor authentication at sign-in to VCA ClaimsCore and enforce password strength and rotation. VCA holds SOC 1 and SOC 2 reports, examined by Prescient Assurance.
How long does implementation take?
Every VCA implementation starts with discovery: VCA maps how your claims move, including intake sources, authority levels and reporting obligations, before anything is configured. On a Standard License, configured to your workflows, VCA ClaimsCore is live in 3 to 4 weeks; an Enterprise License deployment takes 8 to 16 weeks.
See your program on a claim like yours
Bring how your claims move today, from the first report to the last payment, and the reports your leadership and auditors expect.
Request a Demo