LLOYD'S MARKET · FOR DCAs
Claims Software for Delegated Claims Administrators
You handle Lloyd's claims under delegated authority, and each managing agent (MA) you work for expects a claim it can inspect and a bordereau it can rely on. VCA ClaimsCore runs the claims, and LloydsConnect, an add-on, produces the Lloyd's reporting from the same claims.
Your domestic book can run on the same platform: every property and casualty line. Not workers' compensation or health benefits.
A TYPICAL DCA PACKAGE
ClaimsCore, and What a DCA Adds to It
Every claim is worked in ClaimsCore. A typical DCA package adds LloydsConnect for London's reporting, ClientPortal for the parties you report to between bordereaux, ClaimsPay for payments, and VCA Insights for reporting across the book.
Typical for Delegated Claims Administrators (DCAs)ClaimsAI: Works Inside the Core for Every SeatNot Typical for This Seat
- VCA ClaimsCoreWhere every claim is workedClaimsAI™Works inside the claim, on the core.
- ClientPortalClients see their claims
- ClaimsPayIssues payments from the claim
- VCA InsightsAnalytics across the book
- LloydsConnectBordereaux from the claim
- InsuredConnectNot typical for this seat
- PolicyConnectNot typical for this seat
- DataBridgeNot typical for this seat
ClaimsCore is complete on its own. Each add-on joins it when the work needs it.
Not Typical for This Seat
SET UP ONCE FOR EACH CONTRACT
- The UMRIts risk codes and participant details, carried onto every claim flagged against it.
- The Report SetThe Lloyd's Standard Bordereau, MI and Solvency reports, from LloydsConnect.
ADD-ON: CLAIMSAI
ClaimsAI by VCA, Inside the Claim
ClaimsAI by VCA works inside one claim at a time, with four capabilities: Documents, Chat, Standing Checks and First Notice. It reads what is on the claim, summarizes what matters and drafts for review. It never sets a reserve, approves a payment or decides a claim.
ClaimsAI does not update anything in the claim. What it drafts reaches the claim only when a person copies it there. How ClaimsAI Works →
How Implementation Works →How Pricing Works →Security and SOC Reports →
THE PROBLEM IT SOLVES
Each managing agent reads your claims through the report you send. When that report is rebuilt from exports at period end, every figure is keyed twice, and a gap between the claim and the line surfaces at audit.
THE CONTRACT, SET UP ONCE
Bordereaux From Every Claim
Set up the Unique Market Reference once and bordereaux populate per claim, for individual-risk and subscription market business. The figures are the claim's own reserves and payments, recorded by the people doing the work, so period end is a report run.
- Your Terms, and London'sYour in-house terms, reserve classifications included, are mapped to Lloyd's terms once at setup, and every report converts them.
- Shares Calculated for YouEach participant's share comes from the contract onto every claim, and the coinsurer and certificate allocations run automatically on each report.
- When Lloyd's Changes the StandardVCA adds new Lloyd's reporting requirements to the product as Lloyd's publishes them.
ONE CLAIM · VCA CLAIMSCORE
ONE CLAIMS BORDEREAU LINE
- Contract SetupThe UMR, entered onceFrom contract setupCONTRACTUMR, class, risk codesFrom contract setup
- IntakeTaken at first noticeFrom intakeCLAIMReference, insured, date of lossFrom intake
- HandlingIn your own termsMapped from your own termsCAUSE AND STATUSIn the market's codesMapped from your own terms
- PaymentsEach against its reserveFrom the paymentsPAIDIndemnity and feesFrom the payments
- Reserve HistoryEvery movement, datedFrom the reserve historyOUTSTANDINGReserve, and the movementFrom the reserve history
- Recovery RecordPosted against the reserveFrom the recovery recordRECOVERIESSalvage and subrogationFrom the recovery record
- Shares on the UMRRecorded at setupFrom the shares on the UMRSHAREEach participant's portionFrom the shares on the UMR
PRINCIPLE 4, FROM THE DELEGATED SIDE
Evidence the Managing Agent Can Open
As of January 1, 2026, Lloyd's made claims management a hurdle Principle, Principle 4. The Principles bind managing agents, and a DCA carries Principle 4 through the managing agent's oversight, audit and reporting requirements.
On VCA the evidence is written as the claim is worked: each reserve movement with who made it and why, and what went above a handler's authority. When the managing agent asks, the answer is read from the claim.
HOW IT REACHES YOU
It arrives as a question from the managing agent you report to, and the answer is expected to be evidenced rather than asserted.
VCA's three-part white-paper series, Proof, Not Attestation, written by Chief Product Officer Ilda Cairns, covers what Principle 4 requires and how to evidence compliance.
BETWEEN BORDEREAUX
Every Party on the Claim, and What Each One Sees
On a Lloyd's claim, the retail agent, the coverholder, the Lloyd's broker and the managing agent are recorded as its participants.
Claims can be searched by coverholder, retail agent, Lloyd's broker and UMR. Between bordereaux, the parties you report to can read the claims that concern them for themselves, so a status question no longer waits for the next report.
VCA CLAIMSCORE WITH LLOYDSCONNECT
One Lloyd's Claim, Attached to Its Contract's UMR
- Contract Detail From Its UMR
- Reserves, Payments and Notes
- Litigation and Recovery
- Cat Code and Treaty Year
ON THE CLAIM
- Retail Agent
- Coverholder
- Lloyd's Broker
- Managing Agent
A Login for the Managing Agent
ClientPortal opens the claims that concern each party, with each representative seeing all of the party's claims, only those they are the rep on, or those set by Lloyd's classification, and with reserve history and who changed each reserve and why if you turn it on.
Payments Issued From the Claim
ClaimsPay, an add-on, issues a payment approved on the claim through VCA's partnership with Vitesse, with no payment details re-keyed.
Your Book, Side by Side
VCA Insights compares programs and offices, tracks reporting deadlines against thresholds you set, and drills from the book to a single claim.
DCAs ON VCA
Three DCAs Running on VCA
Each story has its own page and its own two-page PDF, with the firm's own figures.
Vanguard Claims
Complex Lloyd's contracts, administered for more than 25 years. 36,000 claim files moved onto VCA on a tight four-month timeline.
Synergy Adjusting
Claims administration and adjusting for Lloyd's, across delegated authority programs for insurers, MGAs and reinsurers.
WHY VCA
Why DCAs Choose VCA
A DCA is judged on the claim and on the report drawn from it. VCA goes deep in claims, so the report holds up when the managing agent opens the claim behind it.
- Depth of Claims ExpertiseBuilt from the claim up, by an adjuster, for the people who work the claim and the market that reviews it. VCA has been building claims software for more than 20 years, and has served the Lloyd's market for more than a decade.Why VCA →
- Speed of ImplementationDiscovery first, including the reporting you owe each managing agent, then live in weeks.
- Capital EfficiencyYour Lloyd's business and your domestic book on one claims platform, beside the systems you already run: the claims layer, not a rip-and-replace project.
Questions DCAs Ask
What does a DCA run on VCA?
A delegated claims administrator (DCA) runs its claims administration, adjuster workflow and bordereau production to London on VCA. The claims are worked in VCA ClaimsCore, and LloydsConnect, an add-on, produces the Lloyd's report set from them: the Lloyd's Standard Bordereau, the Standard Bordereau with Certificate Allocation, the Lloyd's MI report and the Lloyd's Solvency report.
Does Lloyd's Principle 4 apply to a DCA?
Lloyd's made claims management a hurdle Principle, Principle 4, as of January 1, 2026. The Principles bind managing agents. A delegated claims administrator (DCA) is not held to Principle 4 directly; it carries it in practice, through the managing agent's oversight, audit and reporting requirements.
We handle claims under several binding authorities. Does each report separately?
Yes. Each contract is set up once on its own Unique Market Reference (UMR), with its risk codes and participant details, and every claim identified against it reports against that contract. Bordereaux populate per claim, for individual-risk and subscription market business.
Do our handlers have to work in Lloyd's terminology?
No. Your in-house terms, reserve classifications included, are mapped to Lloyd's terms once at setup, and the system converts them on every report. The software guides the UMR setup, and the bordereau calculations, including coinsurer and certificate allocations, run automatically.
Can the managing agent see our claims between bordereaux?
Yes, with ClientPortal, an add-on to VCA ClaimsCore. The parties you report to get a branded login to the claims that concern them: status, shared notes, financials, and, if you turn it on, reserve history with who changed each reserve and why. Access is set per representative, and each one sees only the claims you open to them: all of the client's claims, only the claims they are the rep on, or by Lloyd's classification. Which tabs show is set once for the whole portal. Notes marked Internal stay off the portal.
Can we run our domestic book on the same platform?
Yes. VCA supports every property and casualty line of business, so Lloyd's claims and domestic claims run in one VCA ClaimsCore. Not workers' compensation or health benefits claims.
How long does it take a DCA to go live, and do our open claims come with us?
Every implementation starts with discovery: VCA maps how your claims move, including authority levels and the reporting you owe each managing agent, before anything is configured. An Enterprise License deployment, with integrations or migrated claim history, takes 8 to 16 weeks; a Standard License deployment configured to your workflows is live in 3 to 4 weeks. Data migration is its own phase, and your open and historical claims move into VCA ClaimsCore during it.
Bring us a claim where the promise was hard to keep
Bring last period's bordereau and the queries that came back on it. We'll show you one of your claims flagged at intake, worked in ClaimsCore, and reported to the managing agent.
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