VCA Software

Adjuster Software: Your IA Firm's Secret Sauce

Your adjusting firm has its own way of doing things – a “secret sauce” that helps your business differentiate and deliver results. How well does your adjuster software support your unique value proposition? Time-consuming workarounds put you at a competitive disadvantage. The VCA claims management platform empowers independent adjusting firms to reduce costs, speed up claim cycles and deliver superior experiences. With VCA’s highly customizable and intuitive IA solution suite, you can say hello to increased profitability and goodbye to headaches.

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resolve claims faster with VCA software
Lloyds
Bill.com
XactAnalysis
Encricle
Hover
Office-365
Intuit
Send-Grid
Core-Logic

Efficiency

With countless time-saving functions, IA firms can resolve claims faster and reduce the chance of claim escalation while improving claimant and customer satisfaction.

Customizability

All VCA Software, fields, processes and workflows are easily customizable to your unique needs and with several modules to choose from, you can build your dream platform.

Scalability

With process automation, time and expense management, a mobile claims app and effortless reporting, you have every tool needed to grow and scale your business.

Build Your Ultimate Adjuster Software

VCA ClaimsCore is a robust, efficient and flexible claims engine that contains every automation needed to skillfully and adeptly power your IA firm. While ClaimsCore is impressive on its own, it’s just the beginning. Many adjusting firms choose to enhance their ClaimsCore by adding the AdjusterMobile, InsuredConnect and VCAInsights modules to their VCA platform.

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Key Features

Auto Assignment

Enter and assign a claim and send an acknowledgement in just minutes. And yes – claims can be assigned based on adjuster location.

Acknowledgement Letters

VCA has an auto-acknowledgement function that runs the template letter, creates a PDF and emails it to the insurer rep, logs a file note and attaches it to the file.

File Handler Favorites

Managing claims is effortless with auto-dialing, rapid search, auto emailing, address mapping and countless other adjuster-friendly features.

Time Logging

Adjusters can easily log their time and expenses on individual claims files, through their desktops or via their phones.

Document Management

Organize and access documents, photos and videos effortlessly so nothing falls through the cracks.

Claims Reporting

Create reports and ad-hoc analysis and dramatically reduce the time spent on expense tracking, billing and mandated Lloyd’s reporting.
Triage and assign thousands of claims in minutes
Establish client rates, protocols and standards
Monitor quality
compliance
Mobile capabilities
to field adjusters
Plug and play with estimating software integration
Manage every phase of the claim for faster resolution
Track time and expenses for everyone

Hear What Others Say...

“VCA is more than I dreamed of. It is just what we needed and has saved us an untold amount of time.”

Tom
TomVP of Claims, IA Firm
“VCA is very user friendly, easy to train new staff on. It is always changing and updating, and the support team are very fast to help when there are questions or requests.”
Tina
TinaDirector of Claims, IA Firm
“Incredibly powerful platform, giving me all the tools I could imagine to help me perform more efficiently.”

Jess
JessClaims Handler, IA Firm
“VCA is more than I dreamed of. It is just what we needed and has saved us an untold amount of time.”

Tom
TomVP of Claims, IA Firm
“VCA is very user friendly, easy to train new staff on. It is always changing and updating, and the support team are very fast to help when there are questions or requests.”
Tina
TinaDirector of Claims, IA Firm

Overcoming IA Challenges

Process Inefficiencies
VCA offers automated claims assignment with customizable rules and workflows, resulting in smoother, more intuitive processes.
Data Entry
Packed with integrations and automations, VCA eliminates the need manually re-enter data between multiple systems.
policy connect
Client Processes
Establish a profile for each client so that rates, protocols and standards carry through to all their claims.
High Operational Costs
Time is money. VCA eliminates the manual tasks and workarounds that eat up your time and reduce your profitability.
Claimant Communication
With the InsuredConnect app, you can easily keep claimants informed of your progress, enhancing satisfaction levels.
Quality Control
Monitor quality compliance and operational performance so you can stay on top of any possible issues.
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Outperform with These Key Advantages

Affordable
VCA offers proven ROI for adjusting firms of all sizes.
Intuitive
Most adjusters can learn VCA within 30 minutes, no formal training required!
Customizable
Align VCA’s fields and workflows with your business processes.
Mobile
Carry out critical tasks anywhere, anytime within VCA’s ClaimsCore or via the convenient AdjusterMobile portal.
mobile capabilities
Plug and play
Customize VCA adjuster software to seamlessly integrate with other platforms.
Scalable
VCA grows with you, enabling you to access additional functions when you need them.
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How VCA Claims Management Work

1

Claim Initiation

Claimants report claims through the channels specified by the insurer.

2

Assignment

File Handler Assignment. Leverage automated assignment and acknowledgement to rapidly and efficiently launch each claim.

3

Communication

You can invite claimants to use the InsuredConnect app to track claim progress and communicate in their preferred channel.

4

Investigation

Investigation and Documentation of the Claim. Access the portal anywhere, anytime to add notes, capture photos, update claims status, log time and more.

5

Settlement

Payments are automatically processed for approved claims. Digital payments can be settled in as little as 15 seconds.

6

Closure

Leverage interactive dashboards and analytics to simplify reporting and automate Lloyd’s mandated reporting and calculations.

VCA Claims Management Software Case Studies

Independent Adjusters Inc

Our job would be awful without VCA. All of our information is in one place. I can work from home, vacation, or bed—and so can our agents and brokers.

Problem

The IA firm struggled with disjointed manual processes, scattered data, and no centralized system, spending a third of their day on claim updates and relying on outdated tools like FileMaker that couldn’t provide visibility or efficiency.

Solution

  • Self-service access for brokers/agents dramatically reduced inbound requests
  • Centralized claims system for intake, file notes, attachments, and coverage details
  • Easy access for team members from anywhere—home, office,even vacation
  • Longstanding stability with minimal downtime and responsive support

Result

Claim Volume Growth: From 1,100 claims to 1,854+ in one year
Time Saved: Eliminated a third of their day previously spent on broker/agent status calls

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Unity Claims

VCA has a very capable and talented team – from managers to developers. They helped us scope and develop our requirements. They broke down work releases in an agile way, delivering chunks of work so we could be testing while they worked on the next chunk.

Problem

Unity Claims’ manual, time-consuming claims process took 45 minutes per claim, totaling 18,000 hours yearly, and limiting efficiency and profitability.

Solution

  • Upgrading to VCA Enterprise to improve efficiency and scalability.
  • Customizing the platform to automate client data verification, eliminating manual database queries.
  • Integrating APIs to connect VCA with Unity’s existing systems and remove redundant workflows.
  • Developing a custom Driver App, allowing fleet drivers to submit claims directly from the road, instantly capturing data and triggering claims in real time.
  • Agile collaboration between Unity and VCA teams to ensure flexibility, steady progress, and on-budget delivery despite evolving project requirements.

Result

  • Claim processing time reduced from 45 minutes to just 10 minutes, saving approximately 18,000 hours annually.
  • Full ROI achieved within one year due to massive efficiency gains and reduced labor costs.
  • Improved data accuracy and workflow automation, leading to faster claim resolutions and happier clients.
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Frequently Asked Questions

Yes, you can assign claims to the team or file handler closest to the loss location. You can do this manually or have the system do it for you with our auto-assign functionality.
Yes, we have bi-directional integrations with both, allowing you to push and pull file notes, documents and claims statuses.
Yes, you can invoice based on time and expense (T&E), flat fees and fee schedules.
Yes, VCA has a pay-out module that configures payouts at an individual user level so you can customize payouts for adjusters and 1099 contractors.
Yes, you can set up template letters and reports. You can add your logo and VCA auto-fills claim file data saving the adjuster time.
Yes! VCA provides a streamlined and intuitive workflow that claims professionals of all skill levels can learn quickly, and interactive management dashboards make it easy to use.
Yes, they can view their claims through a read-only third-party portal. From there, they can view claim statuses and upload/download claims documents.

Still have questions?

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