INTEGRATIONS · HOVER
Hover, so a Scope Can Start Before Anyone Climbs
Measurements are the part of a property claim that everything else waits on. When they can be built from photos, the sequence of the claim changes, and so does what the site visit is for.
Hover roof and exterior measurements land on the claim in VCA ClaimsCore, so measurement stops being the step every other step queues behind.
- Out: The Roof to Measure, to Hover.
- Back: Roof and Exterior Measurements, onto the same claim.
- Without it: the same work goes to a separate account, beside the claim, and nothing comes back.
IN THE CLAIM
Everything after the visit is blocked by the visit
The usual order on a property loss is notice, assignment, visit, measurements, scope, estimate. The visit waits on a calendar, and the calendar belongs to the person hardest to schedule. Measurements built from photos let part of that work happen out of order.
THE SEQUENCE, FOUR STAGES
- Before the VisitDimensions are on the claim while the trip is still being scheduled.
- At the VisitThe adjuster confirms condition, cause, and what a photo cannot settle, instead of collecting numbers.
- After the VisitThe scope starts from measurements already on the claim, and the adjuster's notes record what the visit confirmed or changed.
- When It Is QuestionedThe claim answers with the measurements and the visit notes, not with a recollection.
WHAT MOVES
Measurements, Onto the Claim Your Team Reads
Measurements in a separate account are measurements somebody has to be invited to see. On the claim, the desk, the field and the reviewer read them where they already work, with no second system to grant access to.
| What | Which Way | Where It Lands |
|---|---|---|
| The Claim | Out of the claim | Sent to Hover from the claim's Actions menu; what the export carries is mapped in discovery. |
| Roof and Exterior Measurements | Back onto the claim | On the claim, beside the notes and documents the scope and estimate are checked against. |
WHO FEELS IT
The time comes back to the hardest calendars
Three people wait longest on a site visit. Each gets something back when the measurements arrive first.
- The Field AdjusterArrives with the dimensions already taken and spends the visit on condition and cause. Fewer trips are made only to collect a number.
- The Desk ExaminerSees the shape of the loss before the field report comes back, so the reserve conversation starts earlier and better informed.
- The PolicyholderWaits on fewer visits, and hears about scope sooner than the scheduling would otherwise allow.
OFF THE DESK
The Waiting, and the Second Trip
Four costs of waiting on a site visit for numbers a photo can provide.
- Waiting on a site visit for dimensions that are not in dispute.
- Transcribing measurements into a scope by hand, which is where arithmetic errors enter a claim.
- A second trip because a number was missed the first time.
- A reserve set on a guess because the dimensions are still on someone's calendar.
The CoreLogic connection · The Encircle connection · All integrations
THE BOUNDARY
A Starting Scope, Said Plainly
Measurements built from photos cannot see under the shingles. What they change is the order of the work: the numbers are on the claim early, and the person who climbs goes up to judge condition and cause.
VCA was built from the claim up, by an adjuster. A claim that keeps the measurements and the visit notes side by side can answer a question about scope years later without anyone having to remember the roof.
Start the Connectivity ConversationHow Implementation Runs →
WHAT TO BRING TO THE CONNECTIVITY CONVERSATION
Your current rule for when a property loss gets a site visit, and who decides. The connection changes exactly that rule.
Questions About Hover and Site Visits
Does VCA ClaimsCore integrate with Hover?
Yes. Hover is one of the integrations VCA names publicly, in one role: roof and exterior measurements, which land on the claim in VCA ClaimsCore. How the connection is set up for your operation is scoped during implementation.
Do the measurements live on the claim, or in a separate account?
On the claim, where they are read, checked against the scope, and questioned later, instead of in a separate account somebody has to be invited to.
Does this replace a site visit?
It changes what the visit is for. Basic dimensions no longer wait on somebody standing on a roof, so the trip is spent on what only a person on site can judge. Some losses still need boots on the ground.
Does the measurement reach the field adjuster or only the desk?
Both, on the same claim. Keeping measurements on the claim, and out of a separate tool, is what keeps the person in the field and the person at the desk looking at one version of the loss.
Who decides when measurements are used ahead of a visit?
You do. In most operations that is a cost-control decision more than a technical one, so it belongs with whoever owns the rule for how a property loss gets handled.
Bring us a claim where the promise was hard to keep
Tell us the property losses you handle and who works them, from the desk to the roof. The conversation starts there.
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