INTEGRATIONS · CORELOGIC
CoreLogic, and the Facts a Handling Decision Rests On
Every property claim gets handled a particular way, and the call is made early, often by somebody who will never see the building. What the claim says about the property at that moment decides how good the call is.
VCA ClaimsCore brings the CoreLogic property record onto the claim, so the facts a team uses to decide how a claim gets handled are there before that decision is made. Preparing a claim stops depending on who had time to look something up.
- Out: The Property Question, to CoreLogic.
- Back: The Facts It Rests On, onto the same claim.
- Without it: the same work goes to a tab open beside the claim, never in it, and nothing comes back.
IN THE CLAIM
The call gets made early, on whatever is there
A loss notice gives an address, a peril, and somebody's account of what happened. Within hours of it, a firm decides who takes the claim, what kind of inspection it needs, and what range a reserve belongs in. None of those are estimating decisions and all of them are made on whatever the claim happens to say at the time.
THE HANDLING DECISION, FOUR STAGES
- The Notice ArrivesAn address, a peril, and an account of the event from whoever reported it.
- The Property Is DescribedThe record is written onto the claim, so the description everyone works from afterward is one description.
- The Handling Call Is MadeWho takes the claim, what kind of inspection it gets, and what a plausible range looks like.
- The Call Stays LegibleMonths later a reviewer can see what the decision was made on, instead of asking the person who made it.
WHAT MOVES
What the Claim Has to Say First
Property data is easy to add and easy to add pointlessly. The version worth having is the version already on the claim when the judgment it informs gets made, which makes this a question about your process rather than about a data source.
| The Decision | Who Makes It | What the Claim Needs to Say Already |
|---|---|---|
| How the Claim Gets Handled | The claims manager or the assignment desk | A described property rather than an address, so a claim is routed on what it is and not on the peril alone. |
| What Kind of Inspection It Gets | The adjuster preparing the claim | The property record in front of them before the first call, so the visit is planned rather than worked out in the driveway. |
| Whether the Scope Fits | The reviewer | The same description the estimate was built against, sitting on the claim rather than in one person's notes. |
WHO FEELS IT
Three People After the Call
Context assembled by hand lives in one person's head until they write it down, which means it is missing for everyone who arrives later and for everyone reading the claim from outside.
- The Insured on the First CallGets asked about the loss instead of about the building. Nobody has to describe their own house to the person handling the claim for them.
- Whoever Picks It Up SecondInherits a claim that still says what the property is. Context that lived in the first adjuster's head does not leave with them.
- The Client Reading the ClaimSees the same description their own reviewer would check. Property facts on the record are the least arguable part of any claim review.
OFF THE DESK
The Preparation Nobody Has Time For
Every one of these is work that gets skipped under volume, and skipping it is invisible until somebody asks why a claim was handled the way it was.
- Researching a property in a browser and pasting the result into a claim note.
- Retyping structure detail that already exists in a property record.
- Four descriptions of the same kind of property, depending on who opened the claim.
- A routing decision made on an address and a peril, because nothing else had reached the claim yet.
THE BOUNDARY
A Starting Point, Not a Finding
What a property record describes is where a claim begins. What an adjuster confirms on site is what the claim is decided on. The record makes the second job shorter; it does not do it.
Keeping the distinction on the claim is what lets a reviewer tell the difference between something that was checked and something that was assumed.
Start the Connectivity ConversationHow Implementation Runs →
WHAT TO BRING TO THE CONNECTIVITY CONVERSATION
The rule you use today for how a property loss gets routed and inspected, and the person who owns that rule. The connection is configured around that decision.
Questions About Property Data on the Claim
What does the CoreLogic connection put on the claim?
The CoreLogic property record. It lands on the claim itself rather than in a separate window, so the description the handling call is made on is the same one every later reader of the claim sees.
When does it have to be on the claim to be worth anything?
Before the decision it is meant to inform. A property description that lands after the claim has been routed, inspected, and scoped is a reference document. The same description on the claim at intake is what the routing and the scope get judged against.
Does this replace the site inspection?
No. It sets the starting point for one. What a property record describes and what an adjuster finds standing in a driveway are different things, and the claim should hold both. Hover and Encircle cover the field half of that work: roof and exterior measurements, and field documentation.
How does the connection get set up?
As part of implementation, which starts with discovery for every client. VCA maps how your claims actually move, including intake sources, assignment rules and the handoffs between teams and partners, before anything is configured, and ClaimsCore is then configured to that process.
We can already look a property up. Why does the connection matter?
Because a record somebody has to go and look up gets looked up when there is time. On the claim it is there for the claims nobody had time to prepare, which are the claims where a handling decision was most likely to be made on an address and a peril.
Bring us a claim where the promise was hard to keep
VCA goes deep in claims, so this connection is built around the handling decision it serves. Bring a property loss you would normally have to research, and look at what the claim says before anyone has decided how to handle it.
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