MARINE INSURANCE CLAIMS SOFTWARE
Cargo and Marine Claims, on a Claim Built for Them
VCA ClaimsCore runs cargo and inland marine claims on a loss type set up with its own tabs, such as Marine, Cargo, Survey and Salvage, with salvage tracked on the claim and Lloyd's market business reported from it.
Marine is one specialty line among several. Every property and casualty line runs on ClaimsCore. Not workers' compensation or health benefits.
EVERY CLAIM CARRIES THESE
- General
- Contacts
- File Notes
- Reports
- Time Log
A CARGO CLAIM ADDS
- Cargo
- Marine
- Salvage
- Survey
The same platform under a cargo claim. Cargo is set up with its own tabs and fields, in your terminology, on top of the ones every claim shares.
THE WORK
A marine claim rarely has one insurer or one party. The insurers, the brokers, the survey and the salvage all have to sit on the claim, or the settlement gets rebuilt by hand at the end.
WHAT CLAIMSCORE DOES FOR MARINE
The Marine Claim, with Every Party on It
Six parts of the marine claim, and what ClaimsCore records for each. All of it is in the core platform.
- Tabs for the Loss TypeA cargo claim gets its own tabs and fields, in your terminology, from first notice, the way one firm got a Livestock tab rather than describing a horse as a generic loss.
- Reserves by InsurerEach reserve belongs to one insurer on the claim and one type, and each revision records the reason given, the date and who made it.
- Co-Insurer Invoice SplitsInvoicing runs on fee schedules with co-insurer splits, and every payment is recorded against the reserve it draws on.
- Salvage and RecoveriesSalvage and subrogation are tracked from the recovery agent and key dates to the funds received and disbursed, each posted against the reserve it offsets.
- Documents in One PackageDocuments go onto the claim by drag and drop or bulk upload, timestamped, and can be combined into one PDF package.
- Time and Expense by ClientAdjuster time and expense are tracked against the claim, and non-billable entries stay on the claim without reaching the invoice.
LLOYD'S AND SUBSCRIPTION BUSINESS
Subscription Business, Reported From the Claim
Where your marine book is Lloyd's business, VCA works the DCA and coverholder side of the market: delegated claims administration, adjuster workflow and bordereau production to London.
VCA does not agree claims on the market's behalf. Where a managing agent's DCAs and coverholders run VCA, ClientPortal, an add-on, can give the managing agent a login to the claims that concern it.
The UMR, Set Up Once
Bordereaux then populate per claim, for both individual-risk and subscription business.
Lloyd's Parties on the Claim
The retail agent, coverholder, Lloyd's broker and managing agent are recorded as claim participants, and claims can be searched by UMR.
Principle 4 Evidence
Claims Management became a hurdle Principle at Lloyd's on January 1, 2026, and the managing agent's oversight reaches the administrators working its claims.
WHERE TO GO NEXT
Marine Claims, by Who Runs Them
A TPA, an MGA, a DCA and a coverholder each answer for the same marine claim to someone different. Start from your seat.
Domestic Market
TPAs
Each client's rates, protocols and instructions carry into every claim handled for it.
MGAs and Programs
Authority limits set for each user, with the reporting requirements attached to them tracked alongside.
Lloyd's Market
Delegated Claims Administrators (DCAs)
Delegated claims administration and bordereau production to London, from the claim.
Coverholders
Set up the Unique Market Reference once, and bordereaux populate per claim, for individual-risk and subscription business alike.
Everything in VCA ClaimsCore →Other Specialty Books on VCA →
Questions About Marine Claims
Can VCA handle cargo and inland marine claims?
Yes. Specialty lines are in scope for VCA ClaimsCore, which supports every property and casualty line, but not workers' compensation or health benefits claims. Each loss type is set up with its own tabs and fields, in your terminology, so a cargo claim is never forced into a generic loss form.
Can VCA help with Lloyd's marine claims?
Yes. VCA serves the DCA and coverholder side of the Lloyd's market. Set up the Unique Market Reference once and bordereaux populate per claim, for both individual-risk and subscription business, and the retail agent, coverholder, Lloyd's broker and managing agent are recorded as claim participants.
Which integrations are supported in VCA's marine claims software?
VCA's API framework connects the policy, partner and finance systems a marine claim draws on. VCA also connects with ten named systems today, listed on the integrations page. Service invoices go to Intuit QuickBooks, Sage and Bill.com. XactAnalysis, Symbility, Hover and Encircle serve property claims: the assignment, the estimate, measurements and field documentation. Microsoft 365, SendGrid and Amazon S3 run underneath the claim.
How long does implementation take?
Every implementation starts with discovery. VCA maps how your claims actually move (every insurer and party on the claim, the survey and the salvage) before anything is configured, and ClaimsCore is then configured to that process. Carriers plan on the Carrier License: 12 weeks to 6 months. An Enterprise License deployment runs 8 to 16 weeks, and on a Standard License, configured to your workflows, ClaimsCore goes live in 3 to 4 weeks.
Bring us a claim where the promise was hard to keep
Pick a marine claim with co-insurers, a survey and salvage, and we'll show you where each piece sits on a ClaimsCore claim.
Request a DemoHow Implementation Works →How Pricing Works →Security and SOC Reports →