ADJUSTING FIRM · DOMESTIC MARKET
A horse is not a generic loss
An adjusting firm that works livestock and animal claims for carriers needed a claims system that holds what its claims are actually about, and gives brokers and agents their answers without a phone call.
AT A GLANCE
THE CLIENT, NOT NAMED
A specialty adjusting firm, livestock and animal claims
RUNS ON
FIGURE PUBLISHED
THE OPERATION
A Niche Few Systems Are Built For
The firm works livestock and animal insurance claims, horses and other livestock, for carriers directly. The claims are complex and medically driven, and the detail that decides them has no home in the fields a property or auto claim offers.
Before VCA, the work was spread thin. Claim data sat across spreadsheets, Word documents and file servers. Reports were dictated, then scanned and saved by hand.
And brokers and agents called for status, and answering them took a large share of every day. Every call was time a claims professional did not spend on a claim.
Detail No Standard Form Holds
An animal claim turns on medical detail that a generic loss record has nowhere to put.
Status, by Phone
Brokers and agents had no view of their claims, so they called, and the calls took a large share of the day.
Records in Many Places
Spreadsheets, documents and file servers, with nothing tying one claim's pieces together.
WHAT CHANGED
Configured Around the Animal
The firm tailored VCA to its business rather than describing a horse as a generic loss, and moved every part of the claim into one place.
THE ARC OF THE STORY
- The ConditionClaim data in spreadsheets, documents and file servers, and a working day broken up by status calls.
- The ChangeIntake, coverage tracking, file notes and attachments in one system, a custom Livestock tab, and templates for standard correspondence.
- What It LeftBrokers and agents checking claim status themselves, and the firm's people back on the claims.
In VCA ClaimsCore each loss type gets its own tabs and fields. VCA ClaimsCore →
THE RESULT ON THE RECORD
Fewer Calls, One Claim Record
Self-service status for brokers and agents cut the calls that used to come in, and every claim's intake, coverage, notes and attachments now sit on one record.
Our job would be awful without VCA.
A Long Relationship
The firm has run its claims on VCA for more than fifteen years.
INSIDE VCA CLAIMSCORE
What ClaimsCore Takes off the Desk
The case study names three parts of the platform the firm set up, all in one system with its intake, coverage tracking, file notes and attachments.
- Its Own Livestock TabA custom Livestock tab holds the detail an animal claim turns on, which a generic loss record has nowhere to put.
- Status Without a CallBrokers and agents check claim status themselves, instead of calling the firm to ask.
- Templates for Standard CorrespondenceStandard correspondence goes out from templates, on the same claim as the intake, coverage and notes.
HOW THIS STORY IS PUBLISHED
Described by Its Work, Not Its Name
The firm is not named on this page, and nothing here points to it. It is described by the work it does, which is the part you need to tell whether its story is yours.
The story carries no figure. It describes the operation instead.
WHAT THE PAGE LEAVES OUT
The firm's name, location, size and people, and the system it used before. None of them changes what the story shows.
Which add-ons beyond ClaimsCore the firm runs is not confirmed, so none is named.
TAKE THIS STORY WITH YOU
The same story on two pages, ready to forward or print.
Questions About Livestock and Animal Claims
What did the specialty adjusting firm need from a claims system?
The firm works livestock and animal insurance claims, horses and other livestock, for carriers directly. The claims are complex and medically driven, and the detail that decides them has no home in the fields a property or auto claim offers. Before VCA, claim data sat across spreadsheets, Word documents and file servers, and brokers and agents called for status, which took a large share of every day.
What does the firm run on VCA?
The case study names three parts of the platform the firm set up, all in one system with its intake, coverage tracking, file notes and attachments: a custom Livestock tab that holds the detail an animal claim turns on, status that brokers and agents check themselves instead of calling, and templates for standard correspondence.
What changed after go-live?
Self-service status for brokers and agents cut the calls that used to come in, and every claim's intake, coverage, notes and attachments now sit on one record. The firm's people are back on the claims.
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Bring us a claim where the promise was hard to keep
Bring the claim your current system has no fields for, and we'll show you it set up on its own tab, in your terms.
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