ADJUSTING FIRM · DOMESTIC MARKET
Independent Adjusters Inc
Independent Adjusters Inc. is a boutique claims adjusting firm in Lawrenceburg, Kentucky, focused solely on livestock and animal-related insurance claims. Co-founder Mary Patton-Morris and her team have run the firm on VCA since 2009.
About Independent Adjusters Inc.
The firm serves insurance carriers directly and has developed deep expertise in managing complex, medically-driven animal claims. Its goals are straightforward: process claims faster and more effectively, improve turnaround time for claim settlement, and keep growing claim volume year over year.
The Challenge
Independent Adjusters Inc. specializes in animal-related insurance claims, from horses and camels to livestock, and operates in a niche few systems are built to support. Before VCA, Mary and her team were stuck in manual processes and constant interruptions.
A third of their day was spent giving claim status updates to brokers and agents. Reports were created by dictation, then scanned and saved manually. Data lived across spreadsheets, Word documents and file servers, and their prior tool, FileMaker, couldn’t centralize claims or give brokers and agents any visibility.
The Solution
In 2009, Mary discovered VCA through a cold email. She was looking for a better way to manage workflows and reduce admin noise, and she found it in a platform she could tailor to her unique business.
VCA was set up for the firm as a custom build. It brought claim intake and coverage tracking, file notes and attachments, templates for standard correspondence, a custom Livestock tab, and a self-service portal for agents and brokers.
Self-service access for brokers and agents dramatically reduced inbound requests. Intake, file notes, attachments and coverage details now sit in one centralized claims system that team members can reach from anywhere: home, the office, even on vacation. The firm has also had longstanding stability, with minimal downtime and responsive support.
The Outcome
VCA became the centralized system for Independent Adjusters Inc.’s claim intake, coverage tracking, attachments, and internal notes. Since adopting VCA, Independent Adjusters Inc. has significantly improved claim processing speed, broker/agent communication, and operational efficiency.
1,854+
Claim Volume Growth
From 1,100 claims to 1,854+ in one year
The firm also eliminated the third of its day it had previously spent on broker and agent status calls.
Our job would be awful without VCA. All of our information is on one place. I can work from home, vacation, or bed—and so can our agents and brokers.
If It Works for Horses and Camels…
Imagine what VCA could do for your team. Whether you're managing CAT claims, daily property losses, or a specialized book of business, VCA adapts to your workflows—not the other way around.
Let’s Talk! See how we can help streamline your process, reduce manual work, and give your adjusters time back.
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