FIRST NOTICE OF LOSS SOFTWARE
Digital First Notice of Loss That Lands on the Claim
With InsuredConnect, policyholders report a loss from their phone or computer, answering the questions their line of business asks. The report becomes a claim in VCA ClaimsCore, ready for your team to assign.
THE POLICYHOLDER
Their Claim
Water damage, kitchen
- Reported
- With Your Adjuster
- Next Update
VCA CLAIMSCORE
The Same Claim, for Your Team
- First Notice, Structured on Arrival
- Photos, Receipts and Forms on the Right Claim
- Status Updates the Policyholder Can See
- Two-Way Messages with the Policyholder
Worked in ClaimsCore, where your team already is
THE WORK
A first notice taken by phone or email gets keyed in again before anyone can assign the claim, and every retelling is a chance for a detail to go missing.
FIRST NOTICE ON VCA
What Arrives, and What Happens Next
InsuredConnect and PolicyConnect are add-ons to VCA ClaimsCore, which is complete on its own and does the assigning.
- Your Brand, Your QuestionsInsuredConnect is branded to your organization, and its first-notice steps are configured by line of business or jurisdiction.Digital First Notice →
- Structured, with No RekeyingThe loss details, photos and location arrive in ClaimsCore as structured claim data, so nobody types the report in again.What InsuredConnect Does →
- Routed by Your RulesAssignment rules route the new claim by loss location, adjuster workload or client, to the team or handler closest to the loss.Assignment and Workflow →
- Coverage Checked at First NoticeWith PolicyConnect, terms, deductibles and effective dates are checked against your policy system at first notice, and again before payment.PolicyConnect →
- Status After the ReportAfter they report, policyholders see where their claim stands, including who is handling it.Claim Status →
- Messages Both WaysPolicyholders and your claims team message each other, and the photos, receipts and forms they send land on the correct claim.Messaging →
WHERE THE DETAIL LIVES
The Product Pages Behind First Notice
The policyholder side, the policy check and the claim the report becomes each have a page of their own.
Questions About Digital FNOL on VCA
What is FNOL software?
FNOL (first notice of loss) software is how a loss is first reported and becomes a claim. On VCA, InsuredConnect, an add-on to VCA ClaimsCore, gives policyholders a digital first notice from their phone or computer, and the report arrives in ClaimsCore as structured claim data.
Can policyholders send photos and documents with their report?
Yes. The first notice captures the loss details, photos and location, and policyholders can upload photos, receipts and forms afterwards. Each upload lands on the correct claim in VCA ClaimsCore.
Can policyholders follow the claim after they report it?
Yes. InsuredConnect shows the policyholder where the claim stands, including who is handling it, and carries two-way messaging between the policyholder and the claims team.
Can we put VCA's digital FNOL in front of another claims system?
No. InsuredConnect writes each first notice to a claim in VCA ClaimsCore, so it is sold only as an add-on to ClaimsCore. ClaimsCore is complete without it, and InsuredConnect can be added later.
How long does implementation take?
Every VCA implementation starts with discovery: VCA maps how your claims move, including where first notices come from today, before anything is configured. Carriers plan on the Carrier License: 12 weeks to 6 months. An Enterprise License deployment takes 8 to 16 weeks, and on a Standard License, configured to your workflows, VCA ClaimsCore is live in 3 to 4 weeks.
Bring us a claim where the promise was hard to keep
Bring the questions each line of business asks at first notice, and where those reports come from today.
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