INSURANCE CLAIM TRACKING SOFTWARE
Claim Tracking That Lives on the Claim Itself
In VCA ClaimsCore, each claim carries its own status, notes, documents, reserves, payments, and time and expense, so anyone with access can see where it stands without asking. The stages are yours to define, and a live status monitor shows where every claim sits in them.
CONFIGURED TO FIT
- Loss Types, Tabs and Fields
- Stages, Permissions and Rules
- Authority Limits by Client or Program
- Letters, Templates and Fee Schedules
Fields, rules, workflows and templates adjust in a no-code admin console
VCA CLAIMSCORE
One Claim, First Notice to Close
STATUS
- New
- In Review
- Estimate Required
- Payment Requested
STATUS MONITOR
- 4In Review
- 7Estimate Required
- 2Payment Requested
WHO WORKS IT
- Adjusters
- Claims Managers
- Support and Admin
- QA and Compliance
Directors and IT run the operation from its dashboards and admin console
THE WORK
When the state of a claim lives in an inbox or in someone's memory, every question about it becomes a phone call. The answer belongs on the claim, where anyone with access can read it.
WHAT EACH CLAIM CARRIES
Everything About a Claim, in One Place
All of it comes with VCA ClaimsCore, the claims platform, complete on its own.
- Rules That Move the ClaimRules your team defines trigger messages and notes as a claim changes stage, and permissions decide who can move it.Assignment and Workflow →
- Reminders Nobody Has to SetAssigning a claim, by hand, from a queue or by rule, generates its reminders and calendar entries automatically.Assignment →
- Notes and DocumentsNotes, drag-and-drop and bulk uploads, and combined PDF packages, all timestamped on the claim.Notes, Documents and Photos →
- Reserves and PaymentsEach reserve revision records the reason, the date and who made it, and each reserve shows the payments to date and the balance remaining.Reserves and Payments →
- Time and ExpenseAdjuster time and expense are tracked against the claim by client, and an Un-Invoiced Hours report groups outstanding hours by insurer and claim.Invoicing, Time and Expense →
- Who Did What, and WhenClaimsCore keeps a record of every action on the claim, and Export View sends claim search results to Excel.Access and Audit Trail →
BEYOND YOUR CLAIMS TEAM
When Others Need to Follow the Claim Too
Three add-ons to ClaimsCore extend tracking to the people around the claim. Each has a page of its own.
Questions About Tracking Claims on VCA
What is insurance claim tracking software?
Software that keeps the state of each claim in one place: its status against your stages, notes, documents, reserves, payments, and time and expense, with a record of who changed what and when. On VCA it is VCA ClaimsCore, and add-ons extend tracking to policyholders and to your clients.
Can policyholders and clients follow a claim themselves?
Yes, with two add-ons to VCA ClaimsCore. InsuredConnect shows policyholders where their claim stands and who is handling it, from their phone or computer. ClientPortal gives your own clients a branded login to the claims that concern them, with shared notes, financials and reserve history.
Can managers track deadlines and caseloads across the team?
Yes, with VCA Insights, an add-on to VCA ClaimsCore. It tracks caseloads, reserve usage, first-contact and reporting deadlines and file progression against thresholds you set, and drills down from a team to an individual claim in one click.
Which integrations does VCA support?
VCA names eleven integrations publicly. Claim financials go to Intuit QuickBooks, Sage and Bill.com. XactAnalysis, Symbility, CoreLogic, Hover and Encircle handle the assignment, the estimate, the property record, measurements and field documentation. Microsoft 365, SendGrid and Amazon S3 run underneath the claim. VCA's API framework connects policy, partner and finance systems.
How long does implementation take?
Every VCA implementation starts with discovery: VCA maps how your claims move, including intake sources, assignment rules and reporting obligations, before anything is configured. On a Standard License, configured to your workflows, VCA ClaimsCore is live in 3 to 4 weeks; an Enterprise License deployment takes 8 to 16 weeks. Carriers plan on the Carrier License: 12 weeks to 6 months.
Bring us a claim where the promise was hard to keep
Bring the stages your claims move through and the questions your team answers by phone today.
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