Hiring and Training for Empathy in Claims Handling
Job ads for claims professionals often focus on hard skills. Employers are looking for years of experience or want specific credentials or knowledge of essential
Job ads for claims professionals often focus on hard skills. Employers are looking for years of experience or want specific credentials or knowledge of essential
For claims professionals, flood claims represent unique challenges. As flood risks increase, it’s important to be prepared for a deluge of claims. Flood Risks Aren’t
For IA firms, 2025 could be a big year. With severe weather and natural disaster losses on the rise, nuclear verdicts surging, and ongoing economic
The insurance industry in general – and the claims sector in particular – is experiencing a talent crunch. Experienced workers are retiring in droves, and
A recent explosion of new tech tools has transformed the insurance industry’s approach to delivering value, and even more developments are on the horizon for
With policyholders growing frustrated with rate hikes and insurance shopping surging, the question of how to ensure insurance customer retention is becoming increasingly urgent. Claims