Adjuster Software: Your IA Firm's Secret Sauce

Your adjusting firm has its own way of doing things – a “secret sauce” that helps your business differentiate and deliver results. How well does your adjuster software support your unique value proposition? Time-consuming workarounds put you at a competitive disadvantage. The VCA claims management platform empowers independent adjusting firms to reduce costs, speed up claim cycles and deliver superior experiences. With VCA’s highly customizable and intuitive IA solution suite, you can say hello to increased profitability and goodbye to headaches.

Efficiency

With countless time-saving functions, IA firms can resolve claims faster and reduce the chance of claim escalation while improving claimant and customer satisfaction.

Customizability

All VCA Software, fields, processes and workflows are easily customizable to your unique needs and with several modules to choose from, you can build your dream platform.

Scalability

With process automation, time and expense management, a mobile claims app and effortless reporting, you have every tool needed to grow and scale your business.

Build Your Ultimate Adjuster Software

VCA ClaimsCore is a robust, efficient and flexible claims engine that contains every automation needed to skillfully and adeptly power your IA firm. While ClaimsCore is impressive on its own, it’s just the beginning. Many adjusting firms choose to enhance their ClaimsCore by adding the AdjusterMobile, InsuredConnect and VCAInsights modules to their VCA platform.

Key Features

Auto Assignment

Enter and assign a claim and send an acknowledgement in just minutes. And yes – claims can be assigned based on adjuster location.

Acknowledgement Letters

VCA has an auto-acknowledgement function that runs the template letter, creates a PDF and emails it to the insurer rep, logs a file note and attaches it to the file.

File Handler Favorites

Managing claims is effortless with auto-dialing, rapid search, auto emailing, address mapping and countless other adjuster-friendly features.

Time Logging

Adjusters can easily log their time and expenses on individual claims files, through their desktops or via their phones.

Document Management

Organize and access documents, photos and videos effortlessly so nothing falls through the cracks.

Claims Reporting

Create reports and ad-hoc analysis and dramatically reduce the time spent on expense tracking, billing and mandated Lloyd’s reporting.

Triage and assign thousands of claims in minutes

Establish client rates, protocols and standards

Monitor quality
compliance

Mobile capabilities
to field adjusters

Plug and play with estimating software integration

Manage every phase of the claim for faster resolution

Track time and expenses for everyone

Hear What Others Say...

“VCA is more than I dreamed of. It is just what we needed and has saved us an untold amount of time.”

“VCA is very user friendly, easy to train new staff on. It is always changing and updating, and the support team are very fast to help when there are questions or requests.”

“Incredibly powerful platform, giving me all the tools I could imagine to help me perform more efficiently.”

“VCA is more than I dreamed of. It is just what we needed and has saved us an untold amount of time.”

“VCA is very user friendly, easy to train new staff on. It is always changing and updating, and the support team are very fast to help when there are questions or requests.”

Overcoming IA Challenges

Process Inefficiencies

VCA offers automated claims assignment with customizable rules and workflows, resulting in smoother, more intuitive processes.

Data Entry

Packed with integrations and automations, VCA eliminates the need manually re-enter data between multiple systems.

Client Processes

Establish a profile for each client so that rates, protocols and standards carry through to all their claims.

High Operational Costs

Time is money. VCA eliminates the manual tasks and workarounds that eat up your time and reduce your profitability.

Claimant Communication

With the InsuredConnect app, you can easily keep claimants informed of your progress, enhancing satisfaction levels.

Quality Control

Monitor quality compliance and operational performance so you can stay on top of any possible issues.

Outperform with These Key Advantages

Affordable

VCA offers proven ROI for adjusting firms of all sizes.

Intuitive

Most adjusters can learn VCA within 30 minutes, no formal training required!

Customizable

Align VCA’s fields and workflows with your business processes.

Mobile

Carry out critical tasks anywhere, anytime within VCA’s ClaimsCore or via the convenient AdjusterMobile portal.

Plug and play

Customize VCA adjuster software to seamlessly integrate with other platforms.

Scalable

VCA grows with you, enabling you to access additional functions when you need them.

How VCA Claims Management Work

Claim Initiation

Claimants report claims through the channels specified by the insurer.

Assignment

File Handler Assignment. Leverage automated assignment and acknowledgement to rapidly and efficiently launch each claim.

Communication

You can invite claimants to use the InsuredConnect app to track claim progress and communicate in their preferred channel.

Investigation

Investigation and Documentation of the Claim. Access the portal anywhere, anytime to add notes, capture photos, update claims status, log time and more.

Settlement

Payments are automatically processed for approved claims. Digital payments can be settled in as little as 15 seconds.

Closure

Leverage interactive dashboards and analytics to simplify reporting and automate Lloyd’s mandated reporting and calculations.

Still have questions?

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