Digital FNOL Software to Streamline Claims Reporting
Improve policyholder experiences and encourage prompt claim reporting with VCA’s sophisticated digital FNOL software, included with the InsuredConnect mobile app. The app makes it easy for your policyholders to report claims, and automatically transfers data to your ClaimsCore to expedite your claim processes.
Key Benefits of VCA’s First Notice of Loss (FNOL) Software
Improved Policyholder Experiences
Policyholders have come to expect modern, digital experiences, and VCA’s FNOL software delivers.
Reduced Data Entry
FNOL Software is integrated with your ClaimsCore,
enabling automatic data
transfer and reducing the
need for manual data entry.
Customizable Workflow
Your digital FNOL
workflows can be tailored
to ensure all necessary
information is gathered,
delivering a consistent
brand experience.
Claims System Integration
The FNOL software
integrates with your
ClaimsCore to streamline
processes.
Transparency
With access to the
InsuredConnect mobile app,
claimants have real-time
visibility into their claim
status.
Faster Claims Processes
Using a digital FNOL
kickstarts the claim
process, enabling file
handlers to accelerate
time-to-resolution.
Hear What Others Say About VCA FNOL Software
"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”
"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”
"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”
"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”
How VCA Claims Management Software Works
Claim Initiation
The policyholder reports the claim through the InsuredConnect mobile app, using the fields and workflow you specify.
Automated Data Capture
Receive the data in your ClaimsCore system.
Communication
Claimants can view the claim status and communicate with claim handlers through the InsuredConnect mobile app.
Resolution
Once the claim has been resolved, the file handler can update the status, issue payment and close the claim.
Frequently Asked Questions
Can claimants upload photographs and videos?
Yes! When claimants report their claims using the app, they can also upload
photographs and videos to support the claims.
Can claimants receive claim numbers and status updates through the FNOL software?
Yes! claimants will be able to receive claim numbers. The integration also facilitates claims status updates and communication with the claim handler.
Does the InsuredConnect app support other claim functions?
Yes! In addition to supporting a sophisticated digital FNOL process, the InsuredConnect mobile app also provides access to claim status, file handler communication and claim documents.
What channels of communication does the system support?
The system enables communication with files handlers through in-app messaging, providing another convenient channel in addition to traditional phone and email communication. Communication preferences vary by demographic and individual, so providing multiple options is a good way to support claimant satisfaction.
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