VCA'sAuto Claims Management Software Gets Claimants Back on The Road Faster
To control costs and keep claimants happy, speed to close is critical for auto claims. VCA’s auto claims management software automates key parts of the claims cycle to reduce friction and help you close claims faster, so claimants can get back on the road and you can move on to the next
claim.
Efficiency
Time-saving features and automations reduce workloads while increasing speed to close.
Flexibility
Fields and workflows can be customized to adapt to your firm and the requirements of multiple clients.
Organization
Document management, time logging, tracking and reporting features make it easy to stay on top of auto insurance claims.
Key Features of Auto Claims Management
Time & Expense Tracking
Easily log your time and expenses for individual claims, even if you’re in the field using your mobile phone.
Document Management
Keep your documents, photos and videos organized and ready for access whenever and wherever you need them.
Automation
Claim assignment, acknowledgement, first contact and claim status alerts can be automated to save time and claimant satisfaction.
Hear What Others Say About VCA Auto Claims Management Software
"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”
"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”
"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”
"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”
How VCA Solves Auto Claims Management Pain Points
Wasted Time
VCA’s auto claim management software offers features like auto dialing, address mapping and rapid search functionality to save time. 
Incompatibility
With multiple invoice options and customizable fields and workflows, you can adjust VCA’s software to fit your needs. 
Slow Implementation
The VCA system offers quick implementation, and most adjusters can learn to use it in 30 minutes with no formal training. 
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Advantages of VCA Auto Claims Management Software
Automated Claim Assignment
Get claims off to a fast start by automating claim assignment, acknowledgement and first contact.
Cloud Based
Claim handlers can access the software anywhere, anytime, even when they’re working in the field.
Integrations
Plug-and-play integrations with your policy applications and third-party programs result in smooth processes that save time.
How VCA Auto Claims Management Software Works
Claim Initiation
The claimant reports the claim using the insurer’s FNOL process.
Claim Assignment
The claim is assigned to a file handler. This can be sped up with automated assignment and acknowledgement.
Communication
Claimants can use the InsuredConnect app to track the claim and communicate with the file handler.
Investigation
The file handler uses the portal to add notes, upload photographs, update the claims status and track time and expenses.
Settlement
Once claims are approved, payments are processed automatically, and digital payments can be settled in just 15 seconds.
Closure
Once the claim is closed, you can use the interactive dashboards and analytics to simplify reporting.
Frequently Asked Questions About Auto Claims Management Software
Where can I find a complete list of VCA auto claims management features?
Download our claims management buying guide. This user-friendly tool makes it easy to compare VCA line-by-line against other options. Prepare to be impressed.
Can VCA auto claims management software handle claims for fleets and hired cars?
Absolutely! The system can be configured to meet your exact specifications. This case study shares how an independent adjusting firm tailored the VCA system for those purposes, reducing the time to process a claim from 45 minutes to 10 minutes!
Can VCA’s auto claims management software handle Lloyd’s claims?
Yes! VCA supports UMR contract management, reserve mapping and participants portal access to streamline Lloyd’s claim handing, and you can even automated Lloyd’s bordereau reporting.
How secure is VCA’s auto claims management software?
We take security seriously. We provide SOC II compliant security, a rapid-response support
team and disaster recovery tools. We also offer 99.9% uptime.
Can I upload photos to the VCA auto claims management software?
Yes! The cloud-based application lets you upload photos from anywhere using your phone.
Can I track subrogation opportunities from VCA?
Yes. Our fields and tabs are completely configurable so you can easily tailor the VCA system
for your unique auto claims management needs.
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