Strengthen Claims Services Catastrophe Management with VCA Software

When a natural disaster strikes, claims volume surges. Insurance carriers, TPAs and IA firms need claims services catastrophe management capabilities that can keep up. VCA software comes loaded with time savers and automations to keep your claims processes running smoothly.

Efficient

VCA’s claims management software leverage features like address mapping, rapid search functionality and automations to produce an efficient claims process.

Smart

Automated first contact and file handler assignment by territory help claims to get started quickly, increasing claimant confidence that you’re working in their best interest.

Scalable

Leverage VCA’s add-ons, time savers and reporting tools to scale your business and keep up with catastrophe claims surges.

VCA Software for Claims Services: Catastrophe Management Key Features

Automation
Integrations
Reliability

Automation

Automate workflows, claim assignment, acknowledgement, first contact and claim status alerts for faster claims process and better communication.

Integrations

A comprehensive selection of plug-and-play integrations further streamlines your claims processes for speedy, hassle-free workflows.

Reliability

With a 99.9% uptime and cloud-based service, file handlers can count on access, even when they’re working in the field.

Hear What Others Say About VCA Claims Services Catastrophe Management

"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”

"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”

How VCA Solves Claims Services Catastrophe Management Pain Points

Claimant Satisfaction

VCA’s software facilitates high levels of claimant satisfaction by supporting a fast resolution and transparent communication through its InsuredConnect App.

Access

Use the cloud-based program and file handler mobile app to access and update files while working in the field, without having to return to the office.

Cycle Times

Keep up with claim surges by leveraging VCA’s automated claim assignment, acknowledgement and first contact, vastly reducing claim workflow touchpoints.

Outstanding Security

VCA’s claims software is SOC II compliant and keeps your data secure with best practices and customizable security policies.

Easy Tracking

VCA’s claims management software comes packed with claims tools to simplify the tracking of payments, reserves and total exposures.

Superior Organization

From document management features to rapid search functionality, VCA’s software is designed to help your team stay organized.

How VCA’s Claims Services Software for Catastrophe Management Works

Initiation

Claimants report their loss using the carrier’s FNOL process, initiating the claim process.

Assignment

A claim handler is assigned the claim. Leverage automated assignment and acknowledgement to speed things up.

Investigation

The claim handler updates the file while investigating the claim. Updates can be made in the field using the mobile app.

Settlement

Upon completion of the investigation and approval of the claim, payments can be processed automatically.

Reporting

Once the claim is finished, the claim handler can use the interactive dashboards, reporting tools and analytics.

Frequently Asked Questions About Claims Services Catastrophe Management

We already have claims management software. Is upgrading our system really worth the effort?

Although many organizations try to make do with their legacy system for as long as possible, relying on an outdated system can result in numerous losses. First, you’re losing time. VCA has time savers and automations so your team can reallocate their valuable time. Second, you may be losing policyholders. VCA’s supports higher claimant satisfaction by shortening claim cycles and improving communication. That helps carriers keep policyholders happy, and it helps TPAs and IA firms keep carriers happy.

Take the ROI challenge to see how much you could save by upgrading.

Does the VCA program support digital payments?

Yes! When handling catastrophe claims, time is of the essence. VCA supports digital payments that are settled near instantly, helping your claimants get their lives back on track without any unnecessary delays.

Which integrations are supported in VCA’s claims services catastrophe management software?

VCA’s catastrophe claims management solutions support integrations with policy applications and email, along with many third-party applications used in claims processes, including QuickBooks, Bill.com, Dream Payments, Sage, XactAnalysis, CoreLogic, Hover, Encircle and Amazon S3.

Which features are most important when selecting a catastrophe management claims program?

To facilitate robust catastrophe claims processes, claims management software should include features that make it easy to use in the field and that allow fast, streamlined claims cycles. Your organization also needs features that meet your unique needs and requirements. We recommend identifying your must-have features before you start comparing your options. Download our claims management buying guide.

Can I upload photos and videos to the VCA portal while in the field?

Yes! The VCA cloud-based portal makes it easy to upload both photos and videos from anywhere, even if you’re using your smartphone while investigating claims in the field.

Is the VCA system suitable for Lloyd’s claims?

Yes! VCA offers options to simplify Lloyd’s claim handling and reporting. You just need to set up your Unique Market Reference (UMR) contracts once. After that, whenever you identify a claim as a Lloyd’s claim, the details from the UMR contract populate automatically. You can also use the reporting option to generate bordereau reports automatically.

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