Insurance Carrier Software To Transform The Claims Journey
A claim represents a moment of truth – a chance to make good on the insurance promise. When done right, the claims journey strengthens loyalty and stops customer churn with a fast,
accurate, transparent and personalized experience – and that’s exactly what VCA insurance enables. Our claims management platform empowers carriers to reduce their claims administration costs, slash claim cycle times and deliver superior policyholder experiences that turn claimants into loyal customers. With this intuitive insurance carrier software, you can enhance policyholder and file handler satisfaction.
Engagement
Keeping claimants engaged has never been easier thanks to transparent communication capabilities and real-time claims status updates.
Better Outcomes
With an array of time-saving functions and pre-integrations, carriers can reduce claims cycle times, avoid claim escalations and enhance the claim experience.
Less Churn
A faster, more transparent claims process can alleviate the situations that cause policyholders to shop. With improved communication and claim visibility, they’ll know you’re on their side
Choose Your Perfect Mix of Insurance Carrier Software
Equip your team with the cutting-edge claims technology they need to operate efficiently, while raising satisfaction and driving down loss ratios. It all starts with ClaimsCore, VCA’s robust, integrated and highly customizable claims engine. Then, add the additional features you need. Many carriers enhance their ClaimsCore by adding the ClaimPay, InsuredConnect, PolicyConnect and VCAInsights modules to their VCA platform.
Key Insurance Carrier Software Features
InsuredConnect
Enable increased speed, visibility and communication between the claimant
and the file handler throughout the claim journey. This app can also facilitate First Notice of Loss
reporting.
ClaimsCore
Equip your file handlers with the latest bells, whistles and automations so they’re prepared and able to triage and assign thousands of claims in minutes.
PolicyConnect
Connect ClaimsCore to your policy and underwriting systems, with a bi-
directional integration, so you have near real-time data in a click.
Digital Payments
Accelerate time-to-close and hike satisfaction rates by getting claimants the funds they need in as little as 15 seconds.
File Handler Favorites
Enjoy effortless adjusting with auto-dialing, rapid search, auto emailing,
address mapping and document handling – all available anywhere, anytime.
Analytics
Access insights to inform better decision-making with VCA’s complete suite of
reports and on-the-fly analytic tools.
ClaimsCore
Equip your file handlers with the latest bells, whistles and automations so they’re prepared and able to triage and assign thousands of claims in minutes. 
PolicyConnect
Connect ClaimsCore to your policy and underwriting systems, with a bi- directional integration, so you have near real-time data in a click. 
DigitalPayments
Accelerate time-to-close and hike satisfaction rates by getting claimants the funds they need in as little as 15 seconds. 
File Handler Favorites
Enjoy effortless adjusting with auto-dialing, rapid search, auto emailing, address mapping and document handling – all available anywhere, anytime.
Analytics
Access insights to inform better decision-making with VCA’s complete suite of reports and on-the-fly analytic tools.
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Hear What Others Say...
"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”
"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”
"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”
"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”
Solve Your Most Daunting Insurance Claim Challenges
Policyholder Satisfaction
There’s something wrong when a policyholder knows more about
their FedEx package than they do about their fire claim. With the InsuredConnect app, you can deliver greater visibility, speed and communication.
Process Inefficiencies
Many policy admin systems throw in claims as an afterthought. VCA was built by claims people for claims teams, and offers integrations, automations and time-saving functions, resulting in faster, smoother processes.
CAT Preparedness
With CAT events becoming more frequent and severe, your claims team needs to be ready. By combining our tools, you can enjoy more efficiency and accessibility. When claimants use the InsuredConnect app, they no longer have to wait on hold.
High Combined Ratios
VCA’s helps your team operate efficiently, while reducing the chance of litigation, never-ending claims, inflated reserves and continual policyholder churn. All these
advantages combine to help you take control of your combined ratio.
Claim Insights
Track metrics such as cost per claim, claim value and claims by loss type, and leverage analytics to identify key patterns and forecast likely outcomes.
Key Advantages for Insurance Carriers
Process Automation
Automatically assign claims, verify coverage, populate policy and claims information and more to speed up claims process. 
Streamlined Workflow
Boost productivity with time-saving features and intuitive processes. 
Time & Expense Management
Stay on top of claims administration costs with easy-to-use tracking. 
License Certification Tracking
Leverage certification tracking to ensure compliance effortlessly. 
Compliance Reporting
Stay on top of compliance with easy-to-use reporting tools. 
Document Management
Organize and access documents so nothing falls through the cracks.
Digital Payments
Issue payments in as little as 15 seconds to boost claimant satisfaction. 
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Solve Your Most Daunting Insurance Claim Challenges
Policyholder Satisfaction
There’s something wrong when a policyholder knows more about their FedEx package than they do about their fire claim. With the InsuredConnect app, you can deliver greater visibility, speed and communication. 
Process Inefficiencies
Many policy admin systems throw in claims as an afterthought. VCA was built by claims people for claims teams, and offers integrations, automations and time- saving functions, resulting in faster, smoother processes. 
CAT Preparedness
With CAT events becoming more frequent and severe, your claims team needs to be ready. By combining our tools, you can enjoy more efficiency and accessibility. When claimants use the InsuredConnect app, they no longer have to wait on hold. 
High Combined Ratios
VCA’s helps your team operate efficiently, while reducing the chance of litigation, never-ending claims, inflated reserves and continual policyholder churn. All these advantages combine to help you take control of your combined ratio.
Claim Insights
Track metrics such as cost per claim, claim value and claims by loss type, and leverage analytics to identify key patterns and forecast likely outcomes.
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Give Your Claimants the Experience They Expect
There’s something wrong when a policyholder knows more about their Uber driver and FedEx package than they do about the fire claim that has rendered their home uninhabitable.
With the VCA InsuredConnect App, your policyholders can finally experience a faster, more transparent [and less frustrating] claim journey.
Get a More Intuitive Claims Process
Your custom FNOL
will collect the info most relevant to your processes.
Receive firsthand details describing loss conditions, severity and location.
Receive uploaded photos and videos
of loss damage and accident scene.
Enable ClaimsCore to automatically triage & assign the claim.
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How VCA Claims Management Work
Claim Initiation
Policyholders can use the mobile app to report new claims and provide photos and videos. Or they can initiate the claim through traditional channels.
Verify & Assign
Verify Coverage and Assign File Handler. Leverage automated assignment and acknowledgement to rapidly and efficiently launch each claim. With PolicyConnect, coverage verification is enabled.
Communication
Communicate with Claimant. Invite claimants to use the InsuredConnect app to communicate in their preferred channel and stay apprised of claim progress.
Investigate
Investigate and Resolve the Claim. Add notes, capture photos, and update claims status or reserves – anywhere, anytime.
Settlement
Pay Claimant. Payments are automatically processed for approved claims. Digital payments can be settled in as little as 15 seconds.
Gain Insights
Interactive dashboards and analytics simplify reporting and provide the insights carriers need to make informed decisions.
Frequently Asked Questions
Can VCA integrate with our policy administration system?
Yes! With PolicyConnect, you can import the risk, policyholder, coverage and other details directly from your policy administration system. This saves time and reduces the chance of data entry errors.
Can policyholders submit videos and photos?
Yes! Our InsuredConnect app supports a digital FNOL process with the option to upload videos and photos.
Does VCA insurance carrier software support other integrations?
Yes! The VCA platform includes pre-built integrations to reduce manual processes and create a faster and more accurate workflow.
Is the VCA platform secure?
Yes! We take security seriously. We maintain PCI and SOC II compliance, and we offer real-time security monitoring and proactive threat assessments.
Can the VCA platform scale?
Yes! VCA uses a flexible and affordable SaaS model, giving carriers an option that scales easily to grow with your business or support new ventures.
Is the system easy to learn?
Yes! VCA delivers a streamlined, intuitive workflow that claims professionals of all skill levels can learn in less than 30 minutes, and interactive management dashboards make it easy to use.
Still have questions?
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