Insurance Carrier Software To Transform The Claims Journey

A claim represents a moment of truth – a chance to make good on the insurance promise. When done right, the claims journey strengthens loyalty and stops customer churn with a fast, accurate, transparent and personalized experience – and that’s exactly what VCA insurance enables. Our claims management platform empowers carriers to reduce their claims administration costs, slash claim cycle times and deliver superior policyholder experiences that turn claimants into loyal customers. With this intuitive insurance carrier software, you can enhance policyholder and file handler satisfaction.

Engagement

Keeping claimants engaged has never been easier thanks to transparent communication capabilities and real-time claims status updates.

Better Outcomes

With an array of time-saving functions and pre-integrations, carriers can reduce claims cycle times, avoid claim escalations and enhance the claim experience.

Less Churn

A faster, more transparent claims process can alleviate the situations that cause policyholders to shop. With improved communication and claim visibility, they’ll know you’re on their side

Choose Your Perfect Mix of Insurance Carrier Software

Equip your team with the cutting-edge claims technology they need to operate efficiently, while raising satisfaction and driving down loss ratios. It all starts with ClaimsCore, VCA’s robust, integrated and highly customizable claims engine. Then, add the additional features you need. Many carriers enhance their ClaimsCore by adding the ClaimPay, InsuredConnect, PolicyConnect and VCAInsights modules to their VCA platform.

Key Insurance Carrier Software Features

InsuredConnect

Enable increased speed, visibility and communication between the claimant and the file handler throughout the claim journey. This app can also facilitate First Notice of Loss reporting.

ClaimsCore

Equip your file handlers with the latest bells, whistles and automations so they’re prepared and able to triage and assign thousands of claims in minutes.

PolicyConnect

Connect ClaimsCore to your policy and underwriting systems, with a bi- directional integration, so you have near real-time data in a click.

Digital Payments

Accelerate time-to-close and hike satisfaction rates by getting claimants the funds they need in as little as 15 seconds.

File Handler Favorites

Enjoy effortless adjusting with auto-dialing, rapid search, auto emailing, address mapping and document handling – all available anywhere, anytime.

Analytics

Access insights to inform better decision-making with VCA’s complete suite of reports and on-the-fly analytic tools.

Hear What Others Say...

"This software clearly demonstrates a fine marriage of technology and real-world claim handling requirements. It is particularly well adapted to the requirements of the Lloyds market and responds equally well to the local market.”

"We chose VCA because of its flexibility to meet our clients' varied needs for communications, financials and reporting. VCA was able to craft to those needs without forgoing any of the larger, broad based out of the box features the product provides. In short, VCA gave us and by extension, our clients, the best of both worlds. The software is intuitive and delivers essential real time information to our clients when they need it.”

Solve Your Most Daunting Insurance Claim Challenges

Policyholder Satisfaction
Process Inefficiencies
CAT Preparedness
High Combined Ratios
Claim Insights

Policyholder Satisfaction

There’s something wrong when a policyholder knows more about their FedEx package than they do about their fire claim. With the InsuredConnect app, you can deliver greater visibility, speed and communication.

Process Inefficiencies

Many policy admin systems throw in claims as an afterthought. VCA was built by claims people for claims teams, and offers integrations, automations and time-saving functions, resulting in faster, smoother processes.

CAT Preparedness

With CAT events becoming more frequent and severe, your claims team needs to be ready. By combining our tools, you can enjoy more efficiency and accessibility. When claimants use the InsuredConnect app, they no longer have to wait on hold.

High Combined Ratios

VCA’s helps your team operate efficiently, while reducing the chance of litigation, never-ending claims, inflated reserves and continual policyholder churn. All these advantages combine to help you take control of your combined ratio.

Claim Insights

Track metrics such as cost per claim, claim value and claims by loss type, and leverage analytics to identify key patterns and forecast likely outcomes.

Key Advantages for Insurance Carriers

Process Automation

Automatically assign claims, verify coverage, populate policy and claims information and more to speed up claims process.

Streamlined Workflow

Boost productivity with time-saving features and intuitive processes.

Time & Expense Management

Stay on top of claims administration costs with easy-to-use tracking.

License Certification Tracking

Leverage certification tracking to ensure compliance effortlessly.

Compliance Reporting

Stay on top of compliance with easy-to-use reporting tools.

Document Management

Organize and access documents so nothing falls through the cracks.

Digital Payments

Issue payments in as little as 15 seconds to boost claimant satisfaction.

Give Your Claimants the Experience They Expect

There’s something wrong when a policyholder knows more about their Uber driver and FedEx package than they do about the fire claim that has rendered their home uninhabitable.

With the VCA InsuredConnect App, your policyholders can finally experience a faster, more transparent [and less frustrating] claim journey.

Get a More Intuitive Claims Process

Your custom FNOL will collect the info most relevant to your processes.

Receive firsthand details describing loss conditions, severity and location.

Receive uploaded photos and videos of loss damage and accident scene.

Enable ClaimsCore to automatically triage & assign the claim.

How VCA Claims Management Work

Claim Initiation

Policyholders can use the mobile app to report new claims and provide photos and videos. Or they can initiate the claim through traditional channels.

Verify & Assign

Verify Coverage and Assign File Handler. Leverage automated assignment and acknowledgement to rapidly and efficiently launch each claim. With PolicyConnect, coverage verification is enabled.

Communication

Communicate with Claimant. Invite claimants to use the InsuredConnect app to communicate in their preferred channel and stay apprised of claim progress.

Investigate

Investigate and Resolve the Claim. Add notes, capture photos, and update claims status or reserves – anywhere, anytime.

Settlement

Pay Claimant. Payments are automatically processed for approved claims. Digital payments can be settled in as little as 15 seconds.

Gain Insights

Interactive dashboards and analytics simplify reporting and provide the insights carriers need to make informed decisions.

Still have questions?

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Insurance Carrier Software To Transform The Claims Journey

Engagement

Better Outcomes

Less Churn

Choose Your Perfect Mix of Insurance Carrier Software