Adjuster Software: Your IA Firm's Secret Sauce
Your adjusting firm has its own way of doing things – a “secret sauce” that helps your business differentiate and deliver results. How well does your adjuster software support your unique value proposition? Time-consuming workarounds put you at a competitive disadvantage. The VCA claims management platform empowers independent adjusting firms to reduce costs, speed up claim cycles and deliver superior experiences. With VCA’s highly customizable and intuitive IA solution suite, you can say hello to increased profitability and goodbye to headaches.
Efficiency
With countless time-saving functions, IA firms can resolve claims faster and reduce the chance of claim escalation while improving claimant and customer satisfaction.
Customizability
All VCA Software, fields, processes and workflows are easily customizable to your unique needs and with several modules to choose from, you can build your dream platform.
Scalability
With process automation, time and expense management, a mobile claims app and effortless reporting, you have every tool needed to grow and scale your business.
Build Your Ultimate Adjuster Software
VCA ClaimsCore is a robust, efficient and flexible claims engine that contains every automation needed to skillfully and adeptly power your IA firm. While ClaimsCore is impressive on its own, it’s just the beginning. Many adjusting firms choose to enhance their ClaimsCore by adding the AdjusterMobile, InsuredConnect and VCAInsights modules to their VCA platform.
Key Features
Auto Assignment
Enter and assign a claim and send an acknowledgement in just minutes. And yes – claims can be assigned based on adjuster location.
Acknowledgement Letters
VCA has an auto-acknowledgement function that runs the template letter, creates a PDF and emails it to the insurer rep, logs a file note and attaches it to the file.
File Handler Favorites
Managing claims is effortless with auto-dialing, rapid search, auto emailing, address mapping and countless other adjuster-friendly features.
Time Logging
Adjusters can easily log their time and expenses on individual claims files, through their desktops or via their phones.
Document Management
Organize and access documents, photos and videos effortlessly so nothing falls through the cracks.
Claims Reporting
Create reports and ad-hoc analysis and dramatically reduce the time spent on expense tracking, billing and mandated Lloyd’s reporting.
Triage and assign thousands of claims in minutes
Establish client rates, protocols and standards
Monitor quality
compliance
compliance
Mobile capabilities
to field adjusters
to field adjusters
Plug and play with estimating software integration
Manage every phase of the claim for faster resolution
Track time and expenses for everyone
Previous
Next
Hear What Others Say...
“VCA is more than I dreamed of. It is just what we needed and has saved us an untold amount of time.”
“VCA is very user friendly, easy to train new staff on. It is always changing and updating, and the support team are very fast to help when there are questions or requests.”
“Incredibly powerful platform, giving me all the tools I could imagine to help me perform more efficiently.”
“VCA is more than I dreamed of. It is just what we needed and has saved us an untold amount of time.”
“VCA is very user friendly, easy to train new staff on. It is always changing and updating, and the support team are very fast to help when there are questions or requests.”
Overcoming IA Challenges
Process Inefficiencies
VCA offers automated claims assignment with customizable rules and workflows, resulting in smoother, more intuitive processes. 
Data Entry
Packed with integrations and automations, VCA eliminates the need manually re-enter data between multiple systems. 
Client Processes
Establish a profile for each client so that rates, protocols and standards carry through to all their claims. 
High Operational Costs
Time is money. VCA eliminates the manual tasks and workarounds that eat up your time and reduce your profitability. 
Claimant Communication
With the InsuredConnect app, you can easily keep claimants informed of your progress, enhancing satisfaction levels. 
Quality Control
Monitor quality compliance and operational performance so you can stay on top of any possible issues.
Previous
Next
Outperform with These Key Advantages
Affordable
VCA offers proven ROI for adjusting firms of all sizes.
Intuitive
Most adjusters can learn VCA within 30 minutes, no formal training required!
Customizable
Align VCA’s fields and workflows with your business processes. 
Mobile
Carry out critical tasks anywhere, anytime within VCA’s ClaimsCore or via the convenient AdjusterMobile portal.
Plug and play
Customize VCA adjuster software to seamlessly integrate with other platforms. 
Scalable
VCA grows with you, enabling you to access additional functions when you need them.
Previous
Next
How VCA Claims Management Work
Claim Initiation
Claimants report claims through the channels specified by the insurer.
Assignment
File Handler Assignment. Leverage automated assignment and acknowledgement to rapidly and efficiently launch each claim.
Communication
You can invite claimants to use the InsuredConnect app to track claim progress and communicate in their preferred channel.
Investigation
Investigation and Documentation of the Claim. Access the portal anywhere, anytime to add notes, capture photos, update claims status, log time and more.
Settlement
Payments are automatically processed for approved claims. Digital payments can be settled in as little as 15 seconds.
Closure
Leverage interactive dashboards and analytics to simplify reporting and automate Lloyd’s mandated reporting and calculations.
Frequently Asked Questions
Can your system assign claims based on adjuster location?
Yes, you can assign claims to the team or file handler closest to the loss location. You can do this manually or have the system do it for you with our auto-assign functionality.
Do you integrate with estimating tools like XactAnalysis or CoreLogic/Symbility?
Yes, we have bi-directional integrations with both, allowing you to push and pull file notes, documents and claims statuses.
Does VCA have a billing module?
Yes, you can invoice based on time and expense (T&E), flat fees and fee schedules.
Can we use VCA to calculate file handler payouts?
Yes, VCA has a pay-out module that configures payouts at an individual user level so you can customize payouts for adjusters and 1099 contractors.
Does your adjuster software store template letters?
Yes, you can set up template letters and reports. You can add your logo and VCA auto-fills claim file data saving the adjuster time.
Is the system easy to learn?
Yes! VCA provides a streamlined and intuitive workflow that claims professionals of all skill levels can learn quickly, and interactive management dashboards make it easy to use.
Can our clients log in and view their claims?
Yes, they can view their claims through a read-only third-party portal. From there, they can view claim statuses and upload/download claims documents.
Still have questions?
Can’t find the answer you were looking for? Please reach out to our friendly team.
Let's Get Started!
Provide our team with a bit more information to book your custom IA demo!
