VCA InsuredConnect App
The Frustration-Free Claims Journey
The VCA Carrier Solution Suite is built around the InsuredConnect, a groundbreaking policyholder app designed to simplify and expedite the claim journey. Unlike other insurance apps, InsuredConnect allows claimants to submit their First Notice of Loss (FNOL) as soon as the incident occurs and receive continued support and updates until the claim is resolved.
InsuredConnect provides policyholders with a world-class experience based on unparalleled visibility, communication, and efficiency, resulting in a higher retention rate for the insurer.
Step 1:
Digital FNOL
Policyholder completes the intuitive, auto-filled FNOL from phone. These steps and fields can be fully customized to align with each insurer’s unique FNOL workflow.
Step 2:
Instant Confirmation & Expectation Setting
Policyholder receives claim acknowledgement and contact information for the file handler within minutes, along with information about what to expect.
Step 3:
Effortless Communication & Status Updates
Policyholders can check claim status anytime from their phones. They can easily message or phone their file handler when needed.
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