SCOTTSDALE, AZ – May 22, 2025 – VCA Software, a trusted partner in end-to-end claims management, is proud to announce the promotion of Ilda Cairns to Chief Product Officer (CPO). With more than 17 years of hands-on experience at VCA Software, Ilda brings a wealth of industry expertise, product knowledge, and a proven track record of delivering exceptional value to VCA’s clients.
Throughout her career at VCA Software, Ilda has played a key role in shaping the company’s product vision and guiding client success. Her approachable, solution-oriented style has helped countless clients overcome workflow challenges, streamline their operations, and deliver better experiences to policyholders, insurance carriers, brokers, IAs and TPAs.
“Most systems are designed around features. I believe great software is built around workflows — real ones,” said Cairns. “The difference between a good platform and a great one is understanding how people actually do their jobs. At VCA, we focus on that. We design tools that work the way our clients work — not the way a software company thinks they should.”
As Vice President of Client Services, Cairns led cross-functional teams through rapid growth, product innovation, and client expansion. Her unique ability to translate business needs into intuitive solutions has positioned VCA as a trusted partner in a complex, fast-moving industry.
“Ilda’s passion for helping clients succeed and her obsession with real-world workflow alignment have made her a cornerstone of VCA’s culture and success,” said John Varghese, CEO of VCA Software. “Her promotion to CPO reflects both her impact on our organisation and our belief that the future of claims technology must be built by people who deeply understand the work.”
In her new role, Cairns will oversee product strategy, client experience, and innovation efforts — ensuring VCA remains at the forefront of modern claims management. She will continue to advocate for configurable, transparent, and user-centered technology that empowers claims teams to work faster, smarter, and with greater confidence.
About VCA Software
VCA Software is an end-to-end claims management platform built for how claims actually get done. Designed to support independent adjusters, TPAs, carriers, MGAs, and Lloyd’s market participants, VCA simplifies the claims process from intake to payout. With configurable workflows, real-time collaboration, and audit-ready reporting, VCA helps organizations deliver faster resolutions and better experiences — without the bloat of legacy systems.
For more information about VCA Software, visit https://vcasoftware.com or contact us at info@vcasoftware.com.
