Car insurers should not take policyholder loyalty for granted. Competitive rates attract customers, but a poor claims experience is what loses them. Research consistently shows
A new report shows that managing general agents (MGAs) are thriving. As this model attracts more attention, it will also attract more competition. A strong
The cost of inefficient claims processing is the sum of wasted adjuster hours, extended cycle times, claims leakage, and lost policyholder renewals. For a 10-person
Claimants aren’t satisfied with the claims process. As a result, many claimants plan to switch carriers, and insurers stand to lose billions of dollars in
Do you offer a positive claims experience? You may think you do. After all, your company has probably poured a lot of time and resources
“If you want something done right, do it yourself.” It’s a principle that sounds logical especially when it comes to software. But when you apply