VCA Software
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CASE STUDIES

Who Runs Claims on VCA

Eight claims operations on VCA ClaimsCore, each labeled by its seat, from an adjusting firm and two TPAs to a surety carrier and two Lloyd's DCAs. Every story reads in full on its own page, with the approved PDF to send on where one is published.

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140+client organizations →20+ yearsbuilding claims software →
AICPA SOC for Service Organizations, about SOC reports at aicpa.orgSOCcompliant →
2026renewals: PIB, Unity Claims Management and Accelerant →

THE STORIES

Find a Seat Like Yours

Each card names the seat, the client (or says the story is anonymized), and what changed. A figure appears where the client's own record publishes one; otherwise the card states the outcome in words.

Domestic Market

Carriers, brokerages, TPAs, adjusting firms and self-insureds

Lloyd's Market

Delegated claims administrators reporting into London

HOW THESE STORIES ARE SOURCED

Named Where the Client Named Itself

Each named client is named in its own approved case study, and each story is published in the words the client approved.

Two stories are anonymized, as approved: the national transportation group and the self-insured telecom.

See the Proof RulesWhere VCA Is Not a Fit →

WHAT EVERY STORY PAGE CARRIES

The whole story. It runs at the length it would in a download, and where an approved PDF is published, it is one click away.

The approved text. Each story is the case study as the client approved it, word for word.

The figure, or a plain line in its place. Where no figure is published, the story says so where the number would have gone.

THE REST OF THE RECORD

What Else Is Worth Checking

Three pages that carry what a case study cannot: the operations the platform is built for, how an implementation runs, and what to ask every vendor on your shortlist.

Operations VCA Is Built For

A section for each operation VCA ClaimsCore serves, in both markets, from carriers and the Lloyd's delegated authority chain to TPAs and adjusting firms.

Who We Serve →

How a Go-Live Runs

Discovery comes first: how your claims actually move, before anything is configured. Then configuration, data migration, training, and go-live.

Implementation →

Questions for Every Vendor

What to put to each vendor in writing, including the questions about proof. It is vendor neutral until the closing section.

The Buying Guide →

Questions About These Case Studies

Do I have to fill in a form to read these?

No. Each of the eight stories reads in full at its own address, with no form and no email address asked for, and each says where its material came from.

Can I send one of these to a colleague?

Yes. Every story has its own address to send. Where an approved PDF is published, it is linked from the story's card on this page and from its own page, and it is the case study as the client approved it.

Which of these is closest to my operation?

Start from the seat label on each card, or the filter above the cards. Carriers, specialty lines especially: Western Surety. TPAs and claims managers working for clients: PIB, and Unity Claims, which manages fleet and hire-car claims in Australia. Adjusting firms: the specialty livestock firm. Self-insured organizations and captives: the national transportation group and the self-insured organization. Delegated claims administrators (DCAs) reporting into Lloyd's: Synergy Adjusting and Vanguard Claims.

What if my operation is not one of these?

Start with who we serve. VCA also serves MGAs and brokerages, law firms that handle claims for clients, public entities and government claims operations, and, in the Lloyd's market, coverholders, Lloyd's brokers and managing agents. Each has its own page. Then bring your own operation to a conversation with VCA.

Bring us a claim where the promise was hard to keep

Take any line from these eight stories into a working session, and see it on one claim rather than on a slide.

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