CLIENT RESULTS
Any vendor can write its own marketing. A renewal or an expansion is a decision a client makes in public, and a figure means more when you know which operation it came from. Here is the record, sorted by the kind of operation you run.
OPERATIONS LIKE YOURS
Start with the kind of operation you run. Each card shows who is on the record and where the evidence sits. Seats with no published story yet are named under their market.
Domestic Market
TWICO runs its claims on VCA. Western Surety, a surety carrier, has a story of its own.
Accelerant, Hadron and Thomas Miller use VCA for program business.
Western Financial Group expanded its use of the platform in 2026.
PIB renewed its partnership in 2026. Unity Claims, which manages fleet and hire-car claims in Australia, cut the time to process a claim from 45 minutes to 10.
Unity Claims Management, a US multi-line adjusting firm, renewed its partnership in 2026.
TELUS, a self-insured organization, runs its claims on VCA. The story linked here names no client.
No published story yet for Public Entities and Government or Law Firms.
Lloyd's Market
Vanguard Claims, a Lloyd's DCA, reduced manual data handling by approximately 40%.
No published story yet for Syndicates and Managing Agents, Coverholders, or Lloyd's Brokers.
THE PUBLIC RECORD
PIB, Unity Claims Management and Accelerant all renewed in 2026, and these four decisions about VCA ClaimsCore are the ones clients have made known. Each of them could have kept shopping instead.
| Organization | The Operation | The 2026 Decision |
|---|---|---|
| PIB | Third-party administration of complex property and general liability programs across the United States and Latin America | Renewed its partnership → |
| Accelerant | Program business | Renewed in 2026 |
| Unity Claims Management (US) | Multi-line independent adjusting for carriers nationwide | Renewed its partnership → |
| Western Financial Group | Delegated claims authority programs and claims advocacy across Canada | Expanded its use of the platform → |
CLIENT ORGANIZATIONS ON VCA
Three of the case studies, each in the words of its approved case study. Every card says whether the client is named, so you can take any line into your own reference call.
FLEET CLAIMS MANAGEMENT
Unity Claims
NAMED
45 to 10 minutesSlashing a 45-Minute Process to 10 Minutes
Unity Claims partnered with VCA Software in 2017 to manage claims for an enterprise level fleet client.
“Once we saw the assessment, we knew we had to upgrade. It was shocking to see the cost of all the time we were wasting.”
Shane Hunter, Unity
SURETY CARRIER
Western Surety Company
NAMED
They found what they were looking for in VCA Software.No figure published
Western Surety Company was in search of a new claims management system that could provide cutting-edge capabilities without the difficulty of upgrading a legacy system. To make matters more complicated, they also needed a system that could adapt to the surety market. They found what they were looking for in VCA Software.
“All the stuff that VCA does off the shelf is what we would have needed to build in another platform.”
James Toothill, Chief Claims Manager
SELF-INSURED OPERATION
A national telecommunications company
NOT NAMED
The new claims system needed to be implemented before the legacy system failed, and no one knew when that might happen. Time was of the essence. Fortunately, the VCA Software implementation only took about three months from start to finish.No figure published
When a legacy system is unsupported, it can become a ticking time bomb. A national telecommunications company found itself in this situation.
No client statement is published.
HOW THESE WERE GRADED
TENURE
Multiple client relationships are longer than ten years.
Operations stay for the same three reasons they chose VCA.
WHAT IS NOT ON THIS PAGE
Neither appears on this page, because neither traces to a case study of a client's own operation. A proof page is easy to pad, so hold every vendor to the same test, VCA included.
TAKE THIS TO ANY VENDOR
Four questions separate a result from a claim. Whose document is the figure from? Which operation produced it? Is the client named, or is there a stated reason it is not? And will the vendor put you on a call with that client?
Ask them here first.
Because VCA publishes a figure only where a case study of that client's operation carries it. Where none exists, the story says so in the place the number would have gone.
VCA serves Tier 3 to 5 and specialty carriers, MGAs, programs and brokers, third-party administrators, independent adjusting firms, captives and self-insured organizations, public entities and government claims operations, and law firms that handle claims for clients. In the Lloyd's market, it serves syndicates and their managing agents, coverholders, Lloyd's brokers, and delegated claims administrators (DCAs). It supports every property and casualty line of business (not workers' compensation or health benefits claims), and it is built for operations that need to be live in weeks, beside the policy system they already run.
Every VCA implementation starts with discovery: VCA maps how your claims actually move before anything is configured. Standard License deployments then go live in 3 to 4 weeks, Enterprise License deployments run 8 to 16 weeks, and Carrier License deployments run 12 weeks to 6 months.
Each story reads in full at its own address, with no form in the way. The case studies index links all ten, each story page states what its source reports and what it does not, and each has a two-page PDF to forward.
Bring your hardest question about any figure here, and talk it through with people who know claims from every seat.
Request a Demo
